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Cubiq Recruitment
Technical Support Engineer

Technical Support Engineer

On site

Buckinghamshire, United kingdom

Mid level

Full Time

08-10-2025

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Skills

Communication Teamwork Test Problem-solving Training

Job Specifications

Technical Support Engineer
Location: High Wycombe, Buckinghamshire
Type: Permanent, Full-Time

Overview

We're looking for a Technical Support Engineer to provide advanced technical assistance to a global team of field-based service engineers. The role involves troubleshooting complex electrical, hydraulic, and mechanical issues, offering expert guidance, and occasionally providing on-site support for complex problems.
This position is primarily office-based and suits someone who enjoys problem-solving, teamwork, and supporting engineers in the field.

Key Responsibilities

- Provide remote technical support to field service engineers in the UK and overseas
- Review and resolve escalated service issues, ensuring timely and effective outcomes
- Support new product development and continuous improvement projects
- Work closely with design and service teams to improve reliability and customer satisfaction
- Maintain accurate service documentation, reports, and records
- Promote best practices in safety, cost control, and quality improvement

Skills & Competencies

- Strong ability to interpret electrical, mechanical, and hydraulic schematics
- Logical thinker with a practical approach to problem-solving
- Confident communicator - able to explain technical concepts clearly
- Self-motivated with good prioritisation and organisational skills
- Team player with a proactive and customer-focused attitude

Qualifications & Experience

- HNC (or equivalent) in an engineering discipline
- Alternatively, 5+ years' experience in a hands-on engineering or technical support role
- Experience supporting electro-mechanical or test equipment would be an advantage

Benefits Summary:

Private health insurance and 24/7 wellbeing support
Pension with 6 11% employer contribution, life cover up to 6x salary
25 days holiday + 8 bank holidays, option to buy extra
Free onsite parking, cycle-to-work & EV schemes
Staff recognition, social events, and training support
Performance Indicators

- Timely and effective resolution of customer issues
- Clear communication and ownership of escalated cases
- Contribution to improvements in quality, cost, and service delivery

About the Company

We believe that advanced technology is paving the way to a more sustainable future. We believe in going the extra mile to provide our customers with a competitive edge. Since our inception in 2010, Cubiq has established a reputation for excellence in the delivery of high quality engineering talent to the most ground-breaking technology companies in the world. Cubiq methods are subtle, data-driven, and highly effective, which is how we have become widely recognised as leading experts within engineering and technology recr... Know more