Job Specifications
hackajob is collaborating with NCC Group to connect them with tech professionals for this role.
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At NCC Group, their mission is to create a more secure digital future. That mission underpins everything they do, from their work with their incredible clients to groundbreaking research shaping their industry. Their teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join their ranks.
Their colleagues are their greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. They want colleagues to put down roots at NCC Group, and they offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. They believe their people are at their brilliant best when they feel bolstered in all aspects of their well-being, and they offer wellness programs and flexible working arrangements to provide that vital support.
Role Purpose
The ServiceNow Certified System Administrator plays a pivotal role in maintaining, managing, and supporting the ServiceNow platform within their cybersecurity firm. This position ensures that the platform remains secure, efficient, and adaptable to evolving business needs. As the primary point of contact for both internal and customer support tickets, the System Administrator oversees daily platform operations, implements configuration changes, sets up integrations, and sets up SSO connections. Their commitment to excellence ensures a stable, reliable environment for all users.
Summary
• Platform Administration: Oversee daily operations of the ServiceNow platform, including proactive system monitoring, comprehensive configuration management, and performance optimization to ensure maximum efficiency and uptime.
• User and Access Management: Administer user accounts, roles, and permissions to enforce robust access controls and safeguard data integrity.
• System Maintenance & Upgrades: Conduct routine maintenance, rigorously test and implement upgrades, and apply security patches to keep the platform current and secure.
• Customer ITSM Integration & SSO Setup: Collaborate directly with customers to configure ITSM-to-ITSM integrations via their custom integration platform, or configure seamless single sign-on (SSO) setups.
• Platform Support & Problem Management: Act as the primary support contact for internal employees and customers, efficiently addressing incidents, service requests, and troubleshooting platform-related issues.
• Documentation & Training: Develop and maintain comprehensive system documentation and provide targeted training to enhance user proficiency and maximize platform utilization.
• Process Improvement: Work closely with the ServiceNow Team Lead and external stakeholders to identify and implement operational enhancements that streamline processes and optimize the ServiceNow environment.
Minimum Requirements
• Certification as a ServiceNow System Administrator
• In-depth knowledge of ServiceNow platform administration, configuration, and maintenance best practices
• Working knowledge of ServiceNow scripting for workflow customizations and minor enhancements
• Familiarity with ServiceNow Client & Server APIs for integration support
• Strong analytical and troubleshooting skills, with an emphasis on proactive monitoring and problem resolution
• Excellent communication and teamwork abilities
• Capacity to manage multiple tasks concurrently and meet established deadlines
• Proactive mindset with strong problem-solving skills
Desirable Requirements
• Bachelor’s degree in computer science, Information Systems, or a related field
• At least 2 years of experience in ServiceNow system administration or a similar role
• Understanding of cybersecurity monitoring systems such as SIEM’s, EDR’s etc.
• Additional relevant certifications (e.g., ITIL, CSI, CISM)
• Experience with the CSM module
• Experience with the UI Builder
What do they offer in return?
They have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:
⏰Flexible working
Financial & Investment
Pension
Life Assurance
Share Save Scheme
Maternity & Paternity leave
Community & Volunteering Programmes
Green Car Scheme
Cycle Scheme
Employee Referral Program
Lifestyle & Wellness
Learning & Development
Diversity & Inclusion
About the Company
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