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Service Delivery Manager - (ACCA, ICB or CIPP Certified)

Service Delivery Manager - (ACCA, ICB or CIPP Certified)

Hybrid

London, United kingdom

£ 40 /hour

Freelance

07-05-2025

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Expired

Job Specifications

Service Delivery Manager – Financial Services
Location: London
Employment Type: 18 month Contract]
Salary: £290/day Inside IR35

We are currently looking for an ACCA, ICB, or CIPP-certified Service Delivery Manager to join this well-known fintech business as a key member of their Service Delivery Team. This is an exciting opportunity to play a vital role in supporting partners and customers through onboarding, training, and continuous service excellence.

Our client, a leader in accounting software is seeking a proactive and customer-focused professional who can bridge technical expertise with outstanding relationship management. You’ll be instrumental in ensuring a smooth onboarding experience for partners, solving customer challenges, and driving adoption of the platform.

Key Responsibilities
Lead and manage the onboarding process for new sales partners and clients, ensuring smooth implementation and training delivery.
Provide strategic support and guidance to partners through clear communication and a consultative approach.
Handle complex customer inquiries and issues with empathy and professionalism, offering tailored solutions.
Conduct discovery conversations to uncover customer needs and align them with appropriate software solutions.
Collaborate with the accountancy support team to resolve technical or accounting-related queries.
Maintain strong relationships with internal sales teams and external stakeholders to drive performance and customer outcomes.

Skills & Experience Required
Accounting or payroll qualification (ACCA, ICB, CIPP) is essential.
Proven experience in customer success, service delivery, or software onboarding roles.
Excellent communication and presentation skills—both written and verbal.
Confident engaging with customers through phone, email, and video calls.
Strong planning and time management skills with the ability to prioritise and work autonomously.
Tech-savvy with the ability to quickly learn new software tools.
Demonstrated ability to handle customer issues with a problem-solving mindset.
Experience working with or within accountancy firms is highly desirable.

Key Attributes
Customer Obsession: Deeply focused on understanding client pain points and delivering appropriate, effective solutions.
Collaborative Mindset: Builds strong relationships with internal teams and external partners to ensure seamless service.
Initiative & Ownership: Self-starter who takes charge of tasks and proactively drives improvements.
Adaptability: Stays current with technology and industry trends to ensure top-tier service delivery.

About the Company

RedCat Digital is a digital-focused recruitment agency with a difference. Our values of fair, informed, trusted inform every decision we make. Those principles have led us to 22 years of successful, partnership-driven relationships with our candidates and clients. We know that recruitment is not a one-dimensional, quick-fix process. That's why we have solutions for every stage, designed to suit your business needs. Whether that's a specific key hire, an entire team, a solution required for a statement of work or anything ... Know more