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Laravel Developer & Customer Support

Laravel Developer & Customer Support

On site

Basingstoke, United kingdom

Full Time

07-05-2025

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Job Specifications

About the Role:
Are you a talented Laravel developer with a knack for helping customers? Do you have a strong eye for detail, a passion for troubleshooting, and a commitment to customer satisfaction? If you enjoy combining technical skills with customer service, then we have the perfect opportunity for you!
You’ll play a vital role in delivering high-quality service and support to our clients. Working remotely, you will be the first point of contact for technical queries, assist customers with troubleshooting, and develop solutions using Laravel to meet their needs. This role is ideal for a proactive, self-motivated individual with a customer-first mindset and at least two years of experience in a similar role.

Key Responsibilities:
Customer Support:
Provide first-line technical support to customers via email, chat, and phone.
Troubleshoot and resolve technical issues related to our platform, ensuring prompt and effective solutions.
Accurately document customer interactions and technical issues for reference and continuous improvement.
Build strong, positive relationships with clients by offering clear guidance and ensuring high levels of customer satisfaction.
Laravel & Database Development:
Utilize your Laravel expertise to develop and maintain our web application, ensuring robust functionality.
Troubleshoot and resolve PHP/MySQL issues as they arise, ensuring the reliability of our platform.
Implement new features and modifications based on customer feedback and support insights.
Collaborate with the development team to align customer support experiences with product improvements.
Participate in regular code reviews and maintain best practices to deliver high-quality code.
Requirements:
Location: Must reside within the UK.
Language: Fluent in English with excellent verbal and written communication skills.
Experience:
A minimum of 2 years in a technical support and/or Laravel development role.
Proven experience providing technical customer support and resolving complex issues.
Solid Laravel development skills, including experience with MySQL.
Familiarity with integrating Laravel with HTML/CSS/JavaScript.
Skills:
Proficient in Laravel and web technologies.
Strong working knowledge of MySQL, including troubleshooting and optimization.
Comfortable using customer support and ticketing systems (e.g., Zendesk, Freshdesk, or similar).
Excellent time management and organizational skills, especially in a remote work environment.
A positive, customer-centric approach with a dedication to helping clients succeed.
Bonus Skills:
Experience in Vue JS, React JS or similar.

Why Work With Us?
- Flexible Remote Working: Enjoy the convenience of working from home while being part of a supportive, collaborative team.
- Professional Development: We encourage continuous learning and will support your growth as a technical support professional and developer.
- Impact: Your work directly enhances customer satisfaction and contributes to product improvement.

If you’re ready to bring your technical skills and customer support experience to a growing team, apply today! We look forward to learning more about how you can make an impact.