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Desk Side and Technology Support Analyst

Desk Side and Technology Support Analyst

On site

Bristol, United kingdom

£ 35 /hour

Freelance

07-05-2025

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Expired

Job Specifications

DESK SIDE AND TECHNOLOGY SUPPORT ANALYST

Site-based role - 5 days a week in Bristol
£35 per hour via Umbrella
Initial 6-month contract
37.5 hours a week
An active SC clearance is required for the role

ABOUT THE CLIENT:
Our client is a leading international organisation delivering critical technology services across multiple sites. They are known for their professional environment and commitment to excellence in IT operations and support. Due to growing project demands, they are now seeking a Desk Side and Technology Support Analyst to join their team and maintain their high service standards.

THE DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ROLE:
As a key member of the regional 2nd line support team, you’ll take ownership of incident resolution, service request fulfilment, and on-site troubleshooting across hardware, software, and telephony. You’ll deploy new tech, support site setups, and maintain AV and equipment rooms to high standards. You'll also provide reporting, analysis, and act as escalation for complex local tech issues.

DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS:
4+ years in corporate IT service management
Strong incident and request handling to SLA standards
Proven troubleshooting across desktop, telephony & conferencing
Confident managing deployments and equipment rooms
Solid experience with ServiceNow, hardware asset tracking, and reporting
Driving license (travel between local offices required)
Excellent communication and customer-facing skills

TO BE CONSIDERED:
Please either apply through this advert or email me directly via ryan.baker@searchability.com. For further information please call me: 0203 854 0120. By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

About the Company

Some things require specialist expertise and industry knowledge, and with an accelerating skills shortage coupled with an ever increasing clearance shortage, we are set up to deliver just that. Whether it's partnering with globally leading private sector companies or directly with government bodies across the country, we deliver a bespoke recruitment service with the kind of care, attention and integrity that the National Security & Defence industry demands. Specialisms: SOFTWARE ENGINEERING | SOFTWARE TESTING | CLOUD PLATF... Know more