Job Specifications
IT Support Engineer
Salary: £30–35k DOE
Location: Central London – Hybrid/Onsite flexibility
Join a high-impact support and infrastructure team working across HPC, cloud, and end-user environments powering cutting-edge AI/ML systems
Your Role:
We’re hiring a IT Support Engineer to contribute to a fast-paced, service-focused technical team. You’ll support critical infrastructure and end-user environments used in AI and machine learning workflows, managing systems, devices, and user requests across both internal and external setups.
What You’ll Be Doing:
Providing service desk support across HPC and end-user systems
Troubleshooting scheduled tasks and automation failures
Managing service requests, triaging incidents, and escalating as needed
Leading onboarding/offboarding processes for user accounts and access
Administering Microsoft 365, Azure AD, Intune, and Teams
Supporting infrastructure operations, updates, and maintenance
Collaborating on procurement, device setup, and IT projects
Documenting fixes, improvements, and support procedures
(And if you don’t tick every box – that’s okay. We’d still love to hear from you.)
The Stack & Environment:
Work across a modern tech landscape including:
Linux, Windows, MacOS, Microsoft 365, Azure AD, Intune, Teams (incl. voice integration), NICE DCV, Slurm, CUDA, Jira Service Desk, Terraform, SiteGround, Confluence, and more
What We’re Looking For:
2+ years of experience in IT support or service desk operations
Familiarity with HPC environments, job queues, and VDI solutions
Hands-on troubleshooting across Windows, Linux, and MacOS
Experience with Microsoft cloud environments and endpoint management
Clear communicator with good documentation practices
Bonus Points:
Exposure to Slurm, CUDA, Infiniband, or NICE/Amazon DCV
Experience with infrastructure automation or scripting (e.g. Terraform)
Understanding of SSL management and monitoring tools like Site24x7
Familiarity with Jira Service Desk or Atlassian tools
How You Work:
Curious, collaborative, and committed to high-quality support
Comfortable working independently or alongside clients and peers
Skilled at translating complexity into practical solutions
Eager to grow, improve, and make a difference in your environment
Why This Role?
Contribute to vital systems powering AI/ML innovation
Collaborate in a forward-thinking engineering and support team
Grow your skills across infrastructure, cloud, and user support
Hybrid flexibility with a Central London base
Interested? Let’s talk – email Thana@engagewithus.com
About the Company
At The Engage Partnership we understand recruitment is never as straightforward as it may seem. Hiring managers face a multitude of emotions, pressures and stresses when hiring and, more often than not, it's the impact on their time which is most affected.
Done properly, a well-structured, tailored recruitment process allows hiring managers this time back so that growing their teams can run "in sync" with the day-to-day tasks their role demands.
We put the effort in upfront to get in sync with our clients, enabling the str...
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