Assistant Service Delivery Manager - Lewisham and

Job Specifications

The post holder will provide administrative support to the Surgical Services, to assist in the delivery of operational and clinical performance, ensuring that administrative processes are adhered to accordingly. This will require close working and liaison with a wide range of teams including consultants, medical secretaries, booking teams, outpatient reception teams, nursing staff. The post holder will also be expected to ‘deputise’ for the Service Manager in managing the operational duties for the department, when required. Please note that the post holder will be expected to work cross site.

To attend and document weekly team meetings, and relay all relevant information to the appropriate teams.

To support with keeping an accurate record of, and manage all absences – medical and non- medical, in accordance with Trust policy.

Ensure administrative processes are adhered to and reviewed for improvements regularly.

Prioritise own workload and that of others to meet Service and Divisional standards and deadlines.

To coordinate and assist in the induction and ongoing training of admin staff in all aspects of their duties.

To ensure all staff accurately record and validate data, and adhere to national guidelines and targets, including 18 weeks and delivery against access standards.

To assure the any cancellations are validated and reported on a daily/weekly basis.

Ensure the administrative teams are aware of the relevant Trust policies and procedures relating to service delivery

Support in the development and implementation of new processes for the services with a view to continuously improving the patient experience

To be responsible for validating and cleansing of the weekly 18-week data provided by the Information department and ensure all potential breaches are brought forward in line with the Government targets.
Take responsibility for the distribution of workload within the department, initiating improvements or amendments where necessary.

Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

For further details / informal visits contact: Name: Louise Bluck Job title: Service Manager Email address: Louise.Bluck@nhs.net Telephone number: 0208 836 6449

For more information concerning the post and an informal visit, please contact: Louise Bluck, Service Manager, via email louise.bluck@nhs.net or 0208 836 6449.

About the Company

Lewisham and Greenwich NHS Trust formed in 2013 is responsible for University Hospital Lewisham (UHL), Queen Elizabeth Hospital (QEH), a range of community services in Lewisham and some services at Queen Mary’s Hospital in Sidcup. We serve a population of more than 666,000 people across Lewisham, Greenwich and Bexley, employ 6,500 staff and have 901 beds across our two hospitals. We have made many improvements including important clinical developments at our hospitals. Recently at QEH we’ve opened two short-stay wards that... Know more