Service Delivery Manager - Morgan McKinley

Job Specifications

Job Title: Service Delivery Manager
Contract Duration: Until 08/09/2026
Location: London, UK (3 days onsite, 2 days WFH)

Skills:
- Accounting or bookkeeping (e.g. ACCA, ICB or CIPP)
- Good communication skills
- Understanding of payroll and accounting
- Proficient with technology; solid knowledge of computer operations and software
- Knowledge of accountancy firm environments, workflows and likely expected challenges
- Effective time management across multiple tasks

Duties:
- Providing support to sales partners, with a critical focus on onboarding partner, strategy and training, including effective communication to customers and multiple internal stakeholders.
- Be the first point of contact to resolve challenging customer queries, with empathy, using appropriate problem solving strategies, troubleshooting skills, knowledge and experience.
- Hold consultative conversations and use questioning skills to uncover customer pain points while looking for opportunities to match company's offerings as solutions.
- In conjunction with the accountancy support you will also be asked to support the team in a similar way with accounting knowledge and expertise.

Skills:
- Ability to build urgency in customers to activate and use their subscriptions.
- Effectively manage relationships with multiple external partners and internal sales teams.
- Proactively plan your time and act with speed to maximise performance.
- Ability and desire to learn while staying up to date with the appropriate software solutions.
- Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.
- Experience delivering software-based product onboarding or training.
- Displays tenacity and a 'can do' attitude to maximise reach across customer base while working autonomously.
- Customer Obsession – focused on deeply understanding customers' pain points in order to deliver the most appropriate solution that meets customers' needs.
- Stronger Together – works to identify and build relationships with all relevant internal and external stakeholders to deliver results.

About the Company

Morgan McKinley is a global talent services expert, offering the full spectrum of solutions to meet both employers’ and jobseekers’ needs. With 19 offices in 10 countries and nearly 1000 employees, it provides 3 distinct solutions for customers. - Recruitment Solutions encompassing deep expertise across 10 professional disciplines offering temporary, contract and permanent recruitment; - Executive Search for targeted C-Suite talent searches; - Talent Solutions empowering talent acquisition to deli... Know more