WELLSTAR Technologies

About the Company

WELLSTAR, a majority-owned subsidiary of WELL Health Technologies Corp., is Canada's leading provider of healthcare-focused technology solutions. WELLSTAR's comprehensive range of products and solutions are designed to streamline care delivery, integrate fragmented healthcare systems more seamlessly, reduce provider burnout, and improve patient healthcare experiences and outcomes.

Listed Jobs

Company Name

WELLSTAR Technologies

Job Title

Customer Success Manager, HealthTech

Job Description

Toronto, Canada

Hybrid

24-09-2025

Company Name

WELLSTAR Technologies

Job Title

Medical Billing Specialist

Job Description

Job Title: Medical Billing Specialist Role Summary: Responsible for managing billing operations for physicians, ensuring accurate claim submission, reconciliation, and compliance with Canadian provincial health systems. Provides customer service to clients, resolves billing rejections, and identifies revenue optimization opportunities. Expactations: - Deliver timely, accurate medical billing support to physician clients. - Maintain service metrics and continuous improvement initiatives. - Ensure regulatory compliance and maintain strong client relationships. - Share client feedback to drive service innovation. Key Responsibilities: - Submit, update, and reconcile provider claims via EMRs and proprietary billing platform. - Investigate and resolve billing rejections and payment discrepancies with Ministry of Health. - Analyze billing data to identify trends, revenue opportunities, and recommend process enhancements. - Maintain accuracy of government forms, ensuring compliance with healthcare regulations. - Respond to client inquiries via email/phone, documenting resolutions. - Track KPIs and client satisfaction, reporting on performance. - Liaise with internal teams to share client insights and drive service improvements. Required Skills: - Strong understanding of Canadian healthcare system, billing processes, and provincial funding programs. - Proficiency in medical billing software, EMRs, and Excel/SQL for data analysis. - Excellent problem‑solving, analytical, and detail‑orientation skills. - Effective written and oral communication, customer‑service orientation. - Ability to work independently and collaboratively in cross‑functional teams. Required Education & Certifications: - Bachelor’s degree in Health Administration, Health Sciences, Business, or related field *or equivalent work experience*. - Relevant certification in medical billing/coding (e.g., Certified Professional Biller, Registered Health Information Administrator) preferred.

Burlington, Canada

Hybrid

06-11-2025

Company Name

WELLSTAR Technologies

Job Title

Client Success Manager

Job Description

**Job Title** Client Success Manager – Physician Group Initiatives **Role Summary** Manage and grow a portfolio of physician groups, delivering end‑to‑end support for DoctorCare’s Practice Care services. Build trusted relationships, provide expert guidance on practice management, patient enrolment, and funding models, and drive continuous improvement of the client experience and service offering. **Expectations** - Own a portfolio of physician group clients; act as the primary point of contact. - Deliver proactive, high‑quality support that improves operational efficiency and patient outcomes. - Sustain strong, long‑term relationships through effective communication, problem solving, and anticipation of client needs. - Serve as a trusted advisor on Ontario Ministry of Health policies, enrolment, and billing processes. - Collaborate across Sales, Product, Marketing, and Operations to translate client insight into product enhancements. **Key Responsibilities** 1. **Client Relationship Management** – Establish and nurture relationships with physician group leaders; provide timely, reliable communication and support. 2. **Consultation & Expertise** – Guide clients in optimizing group and individual practice performance; explain patient enrolment and funding models; stay current on Ministry policy changes. 3. **Onboarding & Education** – Lead physician onboarding sessions; deliver training on Practice Care features and best practices; ensure smooth handover from Sales. 4. **Issue Resolution** – Liaise with Ministry of Health and internal teams to resolve client inquiries and tickets; manage escalations. 5. **Continuous Improvement** – Collect and analyze client feedback; identify workflow inefficiencies; recommend process and service enhancements. 6. **Cross‑Functional Collaboration** – Work with Product, Marketing, and Operations to share client insights and shape future offerings. **Required Skills** - 3+ years in client success, account management, or a comparable client‑facing role. - Strong relationship‑building and communication skills (written & verbal). - Excellent organizational, prioritization, and time‑management abilities. - Analytical mindset with the capacity to interpret workflow data and propose solutions. - In-depth understanding of health‑care billing, revenue cycle management, and Ontario Ministry of Health enrolment/funding frameworks. - Proficiency with EMR systems and practice‑management software. - Ability to educate, onboard, and influence with clinical and administrative stakeholders. - Collaborative attitude; ability to work effectively with cross‑functional teams. **Required Education & Certifications** - Bachelor’s degree in Business Administration, Health Administration, Health Informatics, or related field. - Proven experience in health‑care billing, practice management, or provider support. - Certification such as Certified Medical Office Manager (CMOM) or Certified Practice Manager (CPM) is a plus but not mandatory. - Fluency in English (additional languages desirable). ---

Toronto, Canada

Hybrid

12-11-2025