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ESTREEM

ESTREEM

www.estreem.eu

2 Jobs

135 Employees

About the Company

Estreem empowers European banks with secure, high-performance, and future-proof payment solutions between merchants and customers. Estreem is a unique payment processor redefining quality, innovation, and resilience within and across Europe, delivering a sovereign, secure, competitive and easy-to-integrate issuing & acquiring payment ecosystem. We are 400 trusted experts focused on payment digitalization. Estreem is a joint venture of BNP Paribas and Groupe BPCE. POWERING PAYMENTS, EMPOWERING BANKS.

Listed Jobs

Company background Company brand
Company Name
ESTREEM
Job Title
Transformation & Industrialisation Manager – Professional Services (H/F)
Job Description
Job Title: Transformation & Industrialization Manager - Professional Services Role Summary: Lead the strategic development, operational performance, and client excellence of the Professional Services department to support Estreem’s growth as a European payment processing leader. Expactations: Minimum 10 years of experience in consulting, software/SaaS implementation, or integration services. Proven expertise in project management, pre-sales, and P&L management. Prior experience building or transforming a Professional Services department in a SaaS environment is advantageous. Key Responsibilities: - Structure and govern the Professional Services team, defining roles, KPIs, and agile integration practices. - Oversee client project delivery (planning, budget, quality, risks), ensuring alignment with product and tech teams. - Manage client contracts, SLAs, and contractual commitments for integration projects. - Coordinate pre-sales support, client onboarding, and risk management for key accounts. - Develop strategies to enhance client satisfaction, scalability, and revenue growth. - Recruit, manage, and mentor teams while fostering a client-centric, quality-driven culture. - Implement and optimize tools (ticketing, documentation) for service delivery efficiency. Required Skills: - Master’s degree in Engineering, Computer Science, or Information Systems. - 10+ years in consulting, SaaS implementation, or project leadership roles. - Strong project, P&L, and pre-sales management experience. - Proficiency in Agile methodologies, SaaS industrialization, and cross-functional coordination. - Fluency in French; English proficiency (written and verbal) preferred. Required Education & Certifications: - Master’s degree (or equivalent) in Engineering, Computer Science, or Information Systems. - Professional certifications in project management (e.g., PMP) are a plus.
Paris, France
Hybrid
Senior
27-01-2026
Company background Company brand
Company Name
ESTREEM
Job Title
Professional Services Director (H/F)
Job Description
**Job Title** Professional Services Director **Role Summary** Lead the establishment and growth of the Professional Services function for a European payment‑processing fintech. Own strategic direction, delivery excellence, client satisfaction, and profitable operations. Direct a cross‑functional team to execute seamless integration and onboarding of banking clients onto a SaaS payment platform. **Expectations** - Build and scale a high‑performance Professional Services organization from zero. - Deliver client integration projects on time, within budget, and to agreed SLA. - Ensure measurable client satisfaction and contribute to revenue growth. - Manage the department’s P&L, achieving profitability targets. - Align product, programme, and commercial teams to meet strategic objectives. **Key Responsibilities** 1. **Strategic Planning & Structuring** - Design organizational architecture, recruitment, roles, governance, and KPIs. - Define vision, roadmap, and growth targets for the department. - Establish best‑practice integration processes for SaaS‑based clients. 2. **Project Delivery & Operations** - Oversee all client projects: scoping, scheduling, quality, budgets, risk. - Implement industrialised, scalable project methodology and tools. - Draft and negotiate build contracts (business scope). - Monitor SLAs, scope, performance, and profitability metrics. 3. **Client Satisfaction & Commercial Alignment** - Maintain strategic client relationships during integration and onboarding. - Lead governance with banking partners and drive client‑centric outcomes. - Prioritise client requests, manage risk, and funnel field feedback to product. - Support pre‑sales activities: estimations, proposals, and technical reviews. 4. **Team Leadership & Development** - Recruit, coach, and retain a high‑capability professional services team. - Foster a culture of quality service and continuous improvement. - Develop internal expertise in client integration and project delivery. 5. **Process & Tool Management** - Select, configure, and maintain ticketing, documentation, and project‑management tools in partnership with Tech. - Ensure processes are documented, measurable, and audit‑ready. **Required Skills** - 10+ years in consulting, SaaS implementation, or integration services. - Proven experience leading large‑scale projects, pre‑sales, and P&L management. - Deep understanding of payment ecosystems (card schemes, monétique) and SaaS architectures. - Strong leadership, stakeholder management, and communication skills. - Agile mindset with ability to industrialise project delivery. - Bilingual: French (C2) and English (B2‑C1). **Required Education & Certifications** - Master’s degree (Bac+5) in Engineering, Computer Science, or related field. - Professional certifications (e.g., PMP, ScrumMaster, or equivalent) are a plus. ---
Paris, France
Hybrid
Senior
05-03-2026