Job Specifications
L3 Application Support - HR Applications
Braine-l'Alleud, Belgium | Contract Role | Start Date: By 8 September 2025 (possibility to extend till end of 2028)
About the Role
We are seeking an experienced Level 3 Application Support Engineer to provide advanced support for a suite of enterprise HR applications. You will be responsible for resolving complex technical issues, maintaining application performance, contributing to process improvements, and working closely with end users and cross-functional teams.
Our professionals with a passion for technology develop ICT solutions for clients in the Defence, Intelligence & Security, Digital Forensics, and Public & Private sectors. This role offers the chance to work on impactful systems and collaborate with expert technical teams.
Key Responsibilities
Provide Level 3 support for HR systems including:
RLDatix DefenceSuite / OneView
Creative IT manageID
PNMSoft Sequence
Troubleshoot and resolve technical issues across front-end and back-end layers
Manage incident tracking, escalation, and resolution workflows
Maintain and configure cloud-based infrastructure (Azure/AWS)
CI/CD pipelines
Entra ID roles and group management
Collaborate in Agile teams (stand-ups, sprint planning, reviews)
Develop and maintain user and technical documentation
Deliver user training and promote adoption of self-service tools
Monitor application and infrastructure performance and report issues
Required Qualifications
Experience
10+ years in technical support / service engineering
At least 2 years in software engineering (requirements, testing, deployment, config management)
Experience in international environments and HR IT systems
Technical Skills
Proficient in:
Microsoft SQL Server, IIS, Active Directory, Windows/Linux servers
Networking, PKI, Microsoft 365 (Outlook, Teams, SharePoint)
Web technologies: HTML5, XML, SQL, REST, Web Services
Programming: .NET, C#, Java, JavaScript
Familiar with:
Application lifecycle management tools
Why Join Us?
Contribute to meaningful, technology-driven projects across varied sectors
Work in a collaborative, innovation-focused environment
Engage in professional growth through ongoing learning and knowledge sharing
Ready to take the next step in your application support career? Apply today and become part of a passionate, forward-thinking team!
About the Company
Bring Top Talent With Your Company With Russell Tobin
Headquartered in New York City with offices throughout the United States, United Kingdom, Ireland, The Netherlands, Brazil, Canada, India, and Singapore, Russell Tobin--a division of Pride Global--offers total staffing and recruitment solutions across a wide range of industries. Our team of highly skilled recruiters, sourcers, and subject-matter experts understand exactly how to find world-class candidates that will fit your company's precise needs. Whether you need skill...
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