Job Specifications
Deadline Date: Monday 22 September 2025
Requirement: Support for Microsoft Power BI Implementation, Service Operations, Development and Training
Location: Braine-l'Alleud, BE
Full Time On-Site: Yes
Time On-Site: 100%
Period of Performance: 2025 BASE: As soon as possible but not later than 20 October 2025 - 31 December 2025, with the possibility to exercise following options:
2026 option 1: 01 January 2026 - 31 December 2026
2027 option 2: 01 January 2027 - 31 December 2027
2028 option 3: 01 January 2028 - 31 December 2028
Required Security Clearance: NATO SECRET
INTRODUCTION
1.1 To strengthen the Alliance through connecting its forces, the NCIA delivers secure, coherent, cost effective and interoperable communications and information systems in support of consultation, command & control and enabling intelligence, surveillance and reconnaissance capabilities, for NATO, where and when required. It includes IT support to the Alliances' business processes (to include provision of IT shared services) to the NATO HQ, the Command Structure and NATO Agencies.
1.2 The NATO Business Application Centre (NBAC), as part of the NCIA, and in line with the Agency's Charter and its Cloud broker role, is to provide Business Applications Capabilities & Services to the Agency, and across NATO Enterprise, and ensure their harmonization rationalisation, and coherence, with the aim to enable overall efficient day-to-day operations, support transparency, and foster internal control.
1.3 In the light of these activities, NBAC (hereafter referred to as the "Purchaser") is seeking support for Support for Microsoft Power BI Implementation, Service Operations, Development and Training.
This support will focus on ensuring the implementation, configuration, operational support, development, documentation and training of Microsoft Power BI based solutions, including both Power BI Report Server (on-premises) and Power BI Service (cloud-based) environments, in alignment with NATO's IT Service Management processes.
1.4 The Contractor is expected to deliver and maintain high-quality data visualization solutions, aligned with business and governance requirements, while contributing to Level 2 and Level 3 Support (incident, problem, change and service request management) in accordance with ITIL standards. The service includes coordinating with internal infrastructure service teams, documenting technical work, provisioning end-user training, and supporting secure access and authentication configurations (e.g., ADFS claims-based setup for Power BI Report Server).
1.5 The Contractor is also expected to demonstrate flexibility to support project priorities in a dynamic operational environment and may be to work on-site at NATO classified levels in various NATO locations, including but not limited to NATO Headquarters (Brussels), SHAPE (Mons), and Wiesbaden, or other sites within NATO nations, as operationally required.
OBJECTIVES
2.1 The Analytics and Core Business Applications is a Branch in NATO Business Application Centre (NBAC) consisting of multiple flavours. It provides technical, architectural, and operational support for enterprise business applications and data analytics platforms; and enables business users to access, interpret, and leverage data-driven insights across NATO entities, including ACO, NATO HQ, and the NCIA.
2.2 Due to the limited time left in 2025, the services depicted in this SOW are expected to be delivered by two resources and aims to enhance the support model for NBAC Analytics and Core Business Applications, focusing on the development, administration, and operational support of Microsoft Power BI platforms (Report Server and SaaS) while providing support for ITSM-aligned incident and problem resolution, dashboard and report development, data integration, end-user enablement, service coordination and end-user training across NATO business areas. If the 2026, 2027 and 2028 option is exercised, only one resource will be needed to deliver the service.
SCOPE OF WORK
3.1 Under the direction / guidance of the local NCIA Point of Contact, assigned Project Manager, Service Manager or NBAC Analytics and Core Business Application Head, the contractor will support the following:
3.1.1 Power BI Platform Installation & Configuration
Deploy, configure, and harden Power BI Report Server (on-premises) and possibly Power BI Service (SaaS) in line with NATO and NCIA security policies and architectural guidance.
Ensure secure setup of claims-based ADFS authentication and compliance with change-control windows.
3.1.2 Installation & Configuration Planning
Produce a detailed Installation & Configuration Plan covering both environments (NR and NS), authentication setup, and security controls. The plan shall serve as a baseline for deployment and accreditation activities.
3.1.3 Security Hardening & Accreditation Support
Provide a hardened, operational platform with tested ADFS login for at least three representative