Skills

Leadership Problem Solving ServiceNow Workday Configuration Management Scrum Organization Project Management Agile

Job Specifications

w-2 Only

No Corps

ITSM/ServiceNow Program/Portfolio Manager

Brief Description:

The Portfolio & Program Manager is viewed as a management leader within the organization; guiding a team that provides program and project management and delivery of technology and business initiatives while actively ensuring consistency with company strategy and goals.

Detailed Description:

The individual in this role will be a management and thought leader as well as an expert in the utilization of client's Project Management Methodology and in the creation of full-scale project plans for the execution of program and project goals and strategies. This role focuses on efforts to sustain, enhance, and establish new capabilities for internal-facing technology solutions focused on leveraging capabilities atop the ServiceNow platform, Asset and Configuration Management, and a long list of internal-facing applications such as Workday. Specifically, this individual will lead a hybrid team of project managers and scrum masters who apply Predictive (Waterfall), Adaptive (Agile), and Hybrid methodologies to accomplish objectives on scope, on time, and on budget.
To be successful the candidate must be driven and well-organized. It is essential for the individual to be self-motivated and tenacious, thrive in a collaborative, fast-paced environment, and drive the project team to complete tasks on agreed schedules. Management will look to this individual to drive the overall coordination, implementation, execution, control and completion of the portfolio to provide thought leadership and mentorship to junior members of their project management team and across the organization. This individual is expected to help lead relationships with the business, cross-impacted IT teams, and third party vendors and must possess the ability to negotiate effectively in the face of sometimes conflicting priorities. Will work to provide input into monthly management report deliverables providing status on the segment's overall portfolio health. The ability to build strong relationships and create a positive, high-performing environment will be key to driving results and achieving our strategic goals.

Primary Responsibilities:

Responsible for working with and leading the program / project team to drive the overall coordination, implementation, execution, control and completion of assigned project efforts
Consistently work successfully with core program and project leadership to ensure success
Actively facilitate and participate in the analysis and review of overarching program and project deliverables
Create and maintain the full spectrum of program / project documentation as defined by client's Project Management Methodology
Lead and coordinate program and project delivery and status with other bank departments / affiliates and third party vendors
Guide and motivate your team of project managers and scrum masters to achieve their full potential; fostering a culture of collaboration, continuous improvement, and excellence
Provide your team with the support, mentorship, and resources they need to successfully deliver complex programs and projects
Facilitate and work with program and project team members to meet established target dates and completion of activities/deliverables
Manage programs / projects within approved budget and schedule
Ensure consistency of accurate program and project status reports on time
Lead the management of program / project change, risk and issue management
Ensure all risks and issues are documented and addressed appropriately
Ensure consistency of full-scale program / project plans and schedules
Ensure consistency to update / maintain program / project information in the project management tool (PPM)
Schedule and facilitate program and project meetings
Actively and effectively communicate with program and executive and senior leadership team members
Ensure all aspects of the program and project documentation is created, reviewed, and approved by the required individuals
Collaborate with the program and project teams on project scope and commit estimates
Understand and consistently follow client's project lifecycle methodology
Work with minimal to no supervision with latitude for independent judgement and problem solving
Provide mentorship to organization and team members as needed
Management responsibilities for Project Managers and Scrum Masters

Basic Qualifications:

Bachelor's degree
Min. 7 years of experience as a Program Manager
Experience managing in a hybrid environment

Preferred Qualifications:

Experience in Banking or Financial Services
Strong experience utilizing a variety portfolio project management tool (experience with ServiceNow PPM is a plus)
Strong experience creating and tracking project schedules in MS Excel or MS Project
Strong understanding of project lifecycle methodologies and project management processes and standards
Strong aptitude in both business and technology
Excellent verbal and written comm

About the Company

The Judge Group is an international leader in business technology consulting, talent solutions, and learning and development. With over 30 locations across the U.S., Canada & India, Judge is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government, aerospace & defense, manufacturing, and technology & telecommunications. Judge has always been committed to doing what's right ... Know more