Home
Jobs
CBL Solutions
Enterprise Architect

Enterprise Architect

On site

Irving, United states

Senior

Freelance

11-09-2025

Share this job:

Score my CV

Skills

Communication Leadership Salesforce CRM Architecture Enterprise Architecture

Job Specifications

Key Responsibilities:

The Enterprise Architect - Contact Center Systems will be responsible for owning the architecture, design, and governance of enterprise-scale contact center solutions across the
enterprise.
This role requires deep technical expertise, proven leadership in large-scale architectural initiatives, and hands-on experience guiding complex ecosystems through
modernization and integration.
The ideal candidate has 10+ years of enterprise-level architecture experience in Fortune 100 organizations, with a track record of designing and delivering scalable, integrated contact center solutions. Required technology experience includes Five9 (telephony), Verint (WFM),
Salesforce Service Cloud (CRM), and Google CCAI/CCAIS (AI).

Required Skills -

10+ years of enterprise architecture experience, including Fortune 100-level projects.
Proven track record of designing and implementing enterprise-grade contact center
solutions.
Expertise in cloud-based platforms, APIs, and integration frameworks.
Subject matter expert for contact center platforms (Five9, Verint, Salesforce Service
Cloud, Google CCAI/CCAIS required).
Experience with enterprise architecture frameworks (TOGAF, Zachman) preferred.
Exceptional communication and stakeholder engagement skills; ability to influence
executives and technical teams alike.

Desired Skills & Experience -

Lucid, Miro, or similar experience
PHI experience

About the Company

CBL Solutions: Empowering Companies in the Digital Era CBL Solutions is an innovative and rapidly expanding IT services company headquartered in the United States. We specialize in delivering a comprehensive range of software, staffing, and outsourcing solutions to organizations across the USA and India. With our unique onsite, offsite, and offshore delivery model, we enable our clients to achieve swift implementation, exceptional quality, and cost optimization. Driving Success for Startups and Enterprises in the Connected... Know more