Job Specifications
Building a Brand Starts with a Story
FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services. FIRST has received numerous accolades, including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer, named Top Agency of the Year 2024 by Event Marketer, highlighted as a Global Agency of the Year, over 100 Employees by C&IT, and listed among the "200 Top Marketing Agencies" in 2024, 2023, & 2022 by Chief Marketer.
Learn more at www.firstagency.com
What You Would Get To Do
In this capacity, the ideal candidate would represent the FIRST brand as an implanted team member for a well-known technology company. The Event Production Technician will be responsible for executing the technical production for mid-level events requiring support with Audio/Video, staging, lighting and design needs. The role requires strong technical understanding and practical experience operating event production systems, with extensive experience in A/V and technical direction for both corporate events and live experiential events.
For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create an efficient and reliable technical environment for event staff and vendors. In this role you'll work with internal teams as well as external clients and vendor partners on a daily basis.
Please note this role is a 1-year fixed term opportunity, potential for extension.
Your Contributions
Operate event production equipment including but not limited to Yamaha CL 5, ETC CS20-AV lighting console, Ross Carbonite, and PTZ camera controller
Provide feedback to facility Team Lead on event production equipment usage and efficiency including but not limited to Yamaha CL 5, ETC CS20-AV lighting console, Ross Carbonite, and PTZ camera controller
Actively liaise with the event production Team Lead to provide feedback and suggestions on possible enhancements and improvements to the space
Identify to Team Lead new and alternative ways of approaching FIRST's technical production offering to clients
Manage client expectations on production challenges, proactively providing solutions
Coordinate and support building of staging and A/V set up on-site as required
Perform day-to-day housekeeping and maintenance of a hi-tech conference venue
Provide full event production support including but not limited to forwarding slide decks, video playback, live stream coordination, graphic support, multi-camera operation,
Basic editing of video footage to provide clients with recordings of their event
Coordinate with systems engineers on troubleshooting and incident resolution
Provide white glove customer service to clients and stakeholders
Act as an ambassador for the FIRST brand, leading by example and displaying the company's core values (Ambition, Creativity, Excellence, Integrity, Teamwork)
What We Are Looking For
Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role, please apply - we would love to see how you could fit at FIRST. Please contact recruiting@firstagency.com if you need an accommodation at any stage of the recruitment process.
3+ years' experience within the technical event production/broadcast environment
Bachelor's degree preferred or equivalent practical experience
Must be fluent in English
Ability to work onsite
This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required
Full understanding of audio-visual technology and advancements including lighting, audio/video output, rigging and power
Proficiency with LED walls and WATCHOUT, is highly preferred
Experience working with the following equipment/tools is helpful but not required: Yamaha CL series desks; Final Cut ProX; Keynote; Google G-Suite; ETC Ion lighting desk; Crestron Control systems, ROSS Carbonite desks, Panasonic PTZ camera controllers, Dante Controller, Shure Wireless Workbench, PlaybackPro, and Clear-Com systems, Meyer Galileo.
Proficient in the technical delivery of high-quality events
Video output experience with strong technical understanding of systems
Experience operating event production systems
Excellent communication and customer service skills are a must to build and maintain relationships
Ability to prioritize while adhering to critical project timelines in a fast-paced environment
Experience managing day-to-day changes at every level of detail
Ability to manage many projects at once with varying levels of production
Knowledge of PTZ cameras and controllers
Knowledge of livestream/ broadcasting (especially streaming to the internet)
Benefits
At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range
About the Company
FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. Spanning 12 countries with more than 800 team members, FIRST works with clients across industries, including financial services, technology, new & traditional media, automotive, aerospace, healthc...
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