Skills

Communication Leadership Problem-solving Process Improvement

Job Specifications

Main Responsibilities:

The Operations Manager is responsible for the smooth daily running of the vacation rental business. They coordinate on-the-ground teams, act as the liaison with property owners, and ensure all apartments are kept in excellent condition. The position reports directly to the Regional Manager.

1. Daily Operational Oversight

* Organize and monitor guest check-ins, check-outs, cleanings, and maintenance tasks.

* Ensure that all units are guest-ready, clean, and properly maintained.

* Handle urgent situations involving guests, property issues, or suppliers.

2. Field Team Coordination

* Manage and support part-time/contract teams: housekeeping, maintenance ...

* Optimize schedules and task allocation to ensure efficient operations.

* Conduct routine quality checks on properties and services delivered.

3. Owner Relationship Management

* Act as the primary point of contact for property owners.

* Provide regular updates regarding bookings, property condition, and guest feedback.

* Build trust and long-term relationships through clear, professional communication.

4. Quality Control & Process Improvement

* Implement company standards and operational procedures.

* Identify areas for improvement to enhance guest satisfaction and reduce operational friction.

* Ensure legal and safety compliance across all properties

Candidate Profile:

* Experience in vacation rental management, hospitality, or operations coordination.

* Strong organizational and multitasking skills; able to work independently.

* Leadership mindset and proactive approach to problem-solving.

* Excellent interpersonal and communication skills with a service-driven attitude.

* Comfortable with digital tools and familiar with property management systems (PMS).

* Must have a valid driver's license and access to a vehicle (required for on-site visits).

Contract Details:

* Status: Freelance (self-employed)

* Workload: TBD (flexible schedule based on activity level)

* Compensation: Based on experience, invoicing monthly

* Start date: Nov 2025

* Location requirement: Must be locally based or available for on-site visits as needed

For more information and to apply, please send your Curriculum Vitae.

We are looking forward to working with you!

About the Company

Halldis, founded in Milan in 2003, is Italy's leading property management company specialized in short-term rentals. Catering to business travelers and holiday-makers it manages a portfolio of units in urban destinations like Milan, Rome, Florence, Bologna, Venice, Ostuni, as well as vacation rentals in the Italian mountain, lakes, and French seaside. Halldis takes care of the complete value chain from acquisitions, product preparation, sales, marketing, and distribution via a vast network of B2B contacts, a flagship website... Know more