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iNREACH Group Limited
Second Line IT Support Engineer/Technician

Second Line IT Support Engineer/Technician

On site

Milton keynes, United kingdom

Full Time

17-09-2025

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Skills

Communication ServiceNow Microsoft 365 Zendesk Problem-solving Networking Windows Active Directory

Job Specifications

We are seeking a skilled and customer focused Second Line IT Support Engineer to join our IT team. You will be responsible for resolving more complex technical issues escalated from first-line support, maintaining IT systems, and ensuring high levels of service delivery across the organisation. You will also get involved in project delivery. This role is office based at our Milton Keynes HQ.

Key Responsibilities:

Provide second-line technical support for hardware, software, and network issues
Troubleshoot and resolve escalated incidents via phone, email, and ticketing systems
Support Windows and macOS environments, including desktops, laptops, Servers and mobile devices
Administer user accounts, permissions, and access rights in Active Directory and Microsoft 365
Maintain and support internal systems including servers, printers, and network infrastructure
Collaborate with third-party vendors and service providers for issue resolution
Document solutions and contribute to the IT knowledge base
Assist with IT projects such as system upgrades, migrations, and deployments
Ensure compliance with IT policies, procedures, and security standards

Skills & Experience:

Proven experience in a second-line IT support role
Strong knowledge of Windows OS, Microsoft 365, Active Directory, and networking fundamentals
Experience with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk)
Familiarity with ITIL practices is a plus
Excellent problem-solving and communication skills
Ability to work independently and as part of a team
Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator)

What We Offer:

Competitive salary
Opportunities for professional development and certification
Supportive team environment
Free Parking

Industry

IT Services and IT Consulting

Employment Type

Full Time

PREVIOUS APPLICANTS NEED NOT APPLY

About the Company

We are your one-stop business partner for all technology solutions in IT, Telecoms and Managed Print. Our dedicated, professional experts can assist with everything from auditing and planning to implementation and support of your next technology project. We will provide you with the solution you need and a better, more cost effective solution than you currently have. So if you would like to know more please continue to browse and get in touch. Know more