Skills

Communication Active Listening Customer Service Training Organizational Skills

Job Specifications

Job title: Claims Representative

Location: Pasadena, CA - 100% onsite

Duration: 6 Months + possible extension.

PR: $25/hr - $28/hr on W2

Schedule: M-F, 8:00AM-5:00PM

Training for first three days of assignment. There will likely be 2-3 training sessions offered

Required skills: Data entry, Word, Excel, Customer Service.

Position Summary

Client is recruiting resources to help guide impacted residents throughout the claims process, ensuring a smooth and empathetic experience. This role involves guiding impacting residents through application steps, answering inquiries, and supporting document submission while maintaining professionalism and sensitivity in challenging situations. Client's will provide training, documentation and rules to follow, along with onsite support teams to ensure these new resources are successful.

Resources and customers will meet at onsite location in Pasadena area during normal business hours.

Key Responsibilities

Customer Assistance: Respond to resident questions in-person with clarity and empathy.
Application Support: Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies.
Customer Journey Understanding: Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process.
Documentation Handling: Assist with scanning, uploading, and validating documents in compliance with program requirements.
Issue Resolution: Identify and escalate complex issues or exceptions to appropriate teams promptly.
Compliance & Confidentiality: Adhere to company policies, data privacy standards, and legal requirements when handling resident information.
Communication: Provide clear instructions and status updates to residents regarding next steps in the claims process.

Qualifications & Skills

Experience: Prior Insurance or Healthcare claims support experience preferred.
Technical Skills: Ability to navigate web-based applications. MS office novice skills along with strong customer service skills.

Soft Skills:

Strong active listening and communication skills
High level of empathy and patience
Ability to remain calm and professional in stressful or emotional situations
Other Requirements:
Detail-oriented with strong organizational skills
Ability to work independently and as part of a team
Flexible to adapt to changing processes and priorities

About the Company

We are one of the nation's fastest-growing, award- winning staffing services provider of contingent workforce. As a nationally recognized MBE, we transform how businesses connect with top-tier talent. Our high-impact, high-value staff augmentation and SOW (T&M) solutions drive exceptional results across IT, Life Sciences, Marketing & Creative Services. Our recognitions include: - "Best Staffing Firms to Work For" 2023, 2024, 2025 by Staffing Industry Analysts - Certified Great Place to Work - "Fastest Growing Staffing Firm... Know more