Skills

Communication Active Listening Customer Service Training Organizational Skills

Job Specifications

Position Details:

Job Title: Claims Representative (Bilingual Spanish)

Duration: 1 year assignment with possible extension

Shift: Mon to Fri 8 a.m. - 5 p.m. PST

Location: Pasadena, CA (onsite)

Position Summary:

Client is recruiting resources to help guide impacted residents throughout the claims process, ensuring a smooth and empathetic experience.
This role involves guiding impacting residents through application steps, answering inquiries, and supporting document submission while maintaining professionalism and sensitivity in challenging situations.
Client will provide training, documentation and rules to follow, along with onsite support teams to ensure these new resources are successful.
Resources and customers will meet at onsite location in Pasadena area during normal business hours.

Key Responsibilities:

Customer Assistance: Respond to resident questions in-person with clarity and empathy.
Application Support: Guide residents through completing applications, including uploading required document and verifying accuracy according to defined processes and policies.
Customer Journey Understanding: Actively listen to residents to understand their situation and ensure their needs are addressed at each stage of the process.
Documentation Handling: Assist with scanning, uploading, and validating documents in compliance with program requirements.
Issue Resolution: Identify and escalate complex issues or exceptions to appropriate teams promptly.
Compliance & Confidentiality: Adhere to company policies, data privacy standards, and legal requirements when handling resident information.
Communication: Provide clear instructions and status updates to residents regarding next steps in the claims process.

Qualifications & Skills:

Experience: Prior Insurance or Healthcare claims support experience preferred.
Technical Skills: Ability to navigate web-based applications. MS office novice skills along with strong customer service skills.
FEMA or Red Cross experience is great

Soft Skills:

Strong active listening and communication skills
High level of empathy and patience
Ability to remain calm and professional in stressful or emotional situations

Other Requirements:

Detail-oriented with strong organizational skills
Ability to work independently and as part of a team
Flexible to adapt to changing processes and priorities

About the Company

AllSTEM Connections is a full-service employment company that focuses on careers that are within STEM (Science, Technology, Engineering, and Mathematics) fields. HELPING CAREER SEEKERS Our Talent Engagement Agents take the time to understand your career progression and achievements to connect you with the right opportunity. FINDING GREAT EMPLOYEES AllSTEM Connections provides temporary, temporary-to-hire, direct placement and independent consultant services. We take the time to understand your needs and connect you to the... Know more