Skills

Sales Customer Service Training Merchandising

Job Specifications

About The Role

The role of Retail Crew is the first step on the ladder of our retail development path. Fundamental to the day to day running of the store you are often the first touchpoint our customer has with the brand. This role is critical to drive sales by the delivery of exceptional customer experience that exceeds expectations, standards and operations.

About Finisterre

We have an exciting opportunity for retail professionals to join the Finisterre team at our fantastic Cardiff store.

Born two decades ago from the needs of hardy British surfers, Finisterre creates enduring outdoor wear for an inspired life in and around the ocean. Proudly B Corp certified, we have committed to a deep belief: to make truly exceptional products in a more responsible and transparent way. Whether based at our cliff top headquarters in St. Agnes, Cornwall, or in one of our retail locations across the UK, Finisterre is a truly unique brand and career proposition.

Our store locations are the beating heart of our community. As Finisterre grows and moves forward, we want to increase our retail footprint; opening more stores where our customers are and continuing to make them exciting places that bring our brand and product narratives to life through our friendly, knowledgeable staff and exceptional customer service. Our retail teams offer amazing opportunities to grow a long-term career with purpose-led brand. So, if you want to be part of a truly authentic, purpose-led brand and you share our vision to create exceptional products in a responsible way, then we would love to hear from you.

Key Responsibilities

Customer Experience

Create an engaging customer relationship, through sharing genuine experience, personal interests and adventure
To understand and communicate our POD within our product range authentically through own experience and technical knowledge
Openness and honesty in all situations and to take appropriate actions where necessary to ensure a high standard of customer service
Build a loyal customer base and positive relationships throughout the Finisterre community, champion your store as a community hub both within our own events and externally
Commercial
Contribute to the commercial success of the store through delivering sale targets and KPI's. Rising to the challenging targets, embracing change and walking through the door with a positive attitude.
Exceed customers' expectations and maximise sales potential through our multi-channel offer effectively
Contribute to the timely execution of all launches, promotions and campaigns in store

Operations

Optimise conversion through ensuring that visual merchandising and presentation guidelines are followed at all times
Maintaining high security through service, shop floor awareness and ensuring all security measures are adhered to
Ensure all health and safety policies are adhered to at all times.
Maintain a high standard of housekeeping throughout the store and back of house
Ensure that the shop floor is always fully stocked through effective use of our replenishment systems
Contribute to the continuous improvement of operations, always seeking better more efficient practices and feeding back to store managers on potential changes

People

Actively participate in the team by helping others and building positive relationships throughout the store
Be responsible for own personal development and actively seek opportunities for improvement through internal and external sources
Adhere to all current policy and procedure laid out by Finisterre
Bring our values to life

Requirements

WHAT YOU'LL BRING TO FINISTERRE

You share our love of the sea and our brand values. You care about our planet and want to share your passion for protecting it with others
You are a people person. You genuinely like talking to others, are outgoing and approachable. You bring a sense of fun, enthusiasm and passion to everything you do and work well on your own and as part of a team.
You are self-motivated. You are proactive and committed in your own personal development, education and training
To be willing to take on new and ad hoc tasks when required
Previous experience in a customer focused role
A strong understanding of exceptional customer service
Knowledge of retail operations

Important: The successful candidate must, by the start of their employment, have permission to work in the UK. Please note that Finisterre are not licensed to sponsor overseas workers.

Benefits

WHAT YOU'LL RECEIVE FROM FINISTERRE

We are offering a part time, fixed term contract, based at our Cardiff store. As a Real Living Wage employer, we'll invest in you with a competitive hourly rate of PS12.60 per hour.

But it's not just a job. At Finisterre, we provide an opportunity to grow and develop yourself within at a fast-paced, growing B Corp certified brand with a great culture and an exciting purpose. You'll get the chance to collaborate with a diverse community of people with a shared mission. In retur

About the Company

For those who share our love of the sea. Proudly #BCorp It started in 2003 in a flat above a surf shop with an innovative fleece that was designed to keep out chill winds and warm up cold bodies. Since these early days, driven by those who have jumped on board, supported by our customers and suppliers, the brand and product has widened beyond these original beginnings. Yet from our cliff top workshop in St. Agnes, we stay true to our original design ethos of functionality and sustainability brought to life in an understated ... Know more