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Compunnel Inc.
Client Success Manager

Client Success Manager

Hybrid

New york, United states

$ 35 /hour

Junior

Freelance

24-09-2025

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Skills

Leadership Sales Training Marketing Project Management

Job Specifications

Client Success Manager

Location: Remote

About the Role

As a Client Success Manager, you will work primarily with a wide variety of clients, ranging from SMB to Enterprise/Strategic. During the customer's onboarding experience, you will analyze their unique use cases, consult on best practices, and offer a best-in-class training and implementation experience.

This role requires working cross-functionally with multiple stakeholders such as marketing, finance, and engineering. You will report to the Manager, Sales Ops, sitting under S&O Manager - Client Success and Admin Platform.

Once offices reopen, this role is expected to be hybrid, with some time in-office and some time remote.

Responsibilities

You're excited about this opportunity because you will:

Drive cross-functional engagement to ensure a best-in-class onboarding experience.
Serve as Customer Advocate by representing the customer's voice for product, growth, operations, and leadership teams.
Help shape the vision and strategy for customer implementation.
Set customers up for success by driving enrollment and activation, making a meaningful impact on gross revenue.
Develop and nurture relationships with a prominent customer base, including many Fortune 500 companies.
Join a highly motivated team at a time of rapid growth and exciting scale initiatives.

Skills and Requirements

Experience training/onboarding.
3-5+ years of Client Success Management or Onboarding Manager experience.
Start-up experience.
Strong performance management skills.
Adept at project management.
Comfortable in fast-paced, ambiguous environments without comprehensive structure or defined roles/responsibilities.
Proactive, with a bias to action, filling opportunities and gaps.
Implementation experience preferred but not required.

About the Company

Compunnel, Inc., founded in 1994 and headquartered in New Jersey, is at the forefront of providing customized workforce and digital transformation solutions, enhancing the total experience for our valued business allies. Our approach integrates innovative technologies with a human-centric dialogue, exceeding the needs of our customers, employees, partners, and key growth contributors and delivering exceptional value. With a strategic presence across the United States through over 30 local service delivery centers and glob... Know more