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Compunnel Inc.
Customer Success Specialist

Customer Success Specialist

Hybrid

New york, United states

$ 37 /hour

Freelance

24-09-2025

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Skills

Sales Training Marketing Project Management

Job Specifications

We're looking for a Client Success Manager to help new customers get the most out for Business. You'll work with a wide range of clients, from small businesses to large Fortune 500 companies, making sure they have a smooth onboarding experience, get trained on our platform, and are set up for long-term success.

This role works closely with teams like marketing, finance, engineering, and sales to ensure clients have the right tools, support, and strategies in place. You'll report to the Manager of Sales Ops within the Client Success & Admin Platform team.

What You'll Do

Guide clients through onboarding and training, making their start with us seamless.
Act as the voice of the customer, sharing feedback with internal teams to improve products and processes.
Partner with clients to create tailored strategies for using for Business effectively.
Drive customer adoption and engagement, contributing directly to revenue growth.
Build and maintain strong relationships with a wide client base, including well-known enterprises.
Join a fast-growing team and play a key role in scaling operations.

What We're Looking For

3-5+ years of experience in Client Success, Onboarding, or Account Management
Strong skills in training, project management, and performance tracking
Experience working in start-up or fast-paced, ambiguous environments
Ability to take initiative, solve problems, and close gaps without waiting for direction
Background in implementation is a plus, but not required

About the Company

Compunnel, Inc., founded in 1994 and headquartered in New Jersey, is at the forefront of providing customized workforce and digital transformation solutions, enhancing the total experience for our valued business allies. Our approach integrates innovative technologies with a human-centric dialogue, exceeding the needs of our customers, employees, partners, and key growth contributors and delivering exceptional value. With a strategic presence across the United States through over 30 local service delivery centers and glob... Know more