Job Specifications
Overview
The Business Systems Analyst, in partnership with other members of the Information technology team, is responsible for system maintenance, project implementations and end user support within Electronic Health Record for applications including patient registration and scheduling, clinical documentation (Physician, Nursing and Allied), order entry and results reporting.
Primary Responsibilities
User Support
Provide end-user support - working with members of the Information Technology team as well as vendors to identify and resolve issues and provide system enhancements in relation to application software. Maintain communication with all parties until a satisfactory resolution is reached
Responsible for ongoing support and application availability, including liaison with internal and external support
Set up and modification of user accounts and profiles
Possess the ability to assess system and application problems quickly and provide solutions in a timely manner.
Actively working with the rest of the department in meeting service level agreement targets and reporting requirements
Provides proactive support to users of Cerner including but not limited to training/education in order to ensure appropriate, effective usage and understanding of the application.
Provide after-hours Clinician support on a rotational basis
Assist in educating and communicating with internal and external clients regarding the change of processes and policies
Application build, maintenance, upgrades and change management
Design, build and test enhancements and solutions, as required for safety, quality, workflow, performance and usability as aligned with the Information Management strategic plan.
Maintain and enhance system e.g. order catalog, system access and view preferences .
Monitor and maintain data integrity, including analysis and trouble-shooting for problems that are detected.
Define security views for the various occupations.
Coordinate the processing, documentation and follow-up of required fixes, enhancements, testing and problem resolution
Function as a principal communication coordinator between end users, IT administrators, vendors and Directors in order to identify system needs, modifications and/or issues.
Possess knowledge and understanding of all relevant applications and interfaces
Configure non-production and production environments with the implementation new software, upgrades and installations
Create and execute test plans when implementing new systems to ensure safety, quality and reliability of applications in various test scenarios
Build databases, assist with programming interfaces, format screens and views and assist with the conversion of existing data where appropriate
Comply with departmental change control procedures
Assist in developing system policies and procedures
Maintain system documentation as required
Support the development of a system/upgrade rollout strategy as required.
Project implementations & Process Improvements Opportunities
Identify business requirements in collaboration with users, modeling work processes and information flows to meet in-scope requirements
Analyze current processes, utilizing systems methodology and building on any existing current state analysis documentation.
Evaluate available options, liaising with clients and vendors to complete milestones and resolve issues
Identify and highlight risks to patient safety, quality, resources, project timelines. Modify work processes to mitigate risks
Work in partnership with project manager to develop achievable milestones and timelines; monitor and ensure project timelines and goals are met
Work with end-users to determine reporting and auditing needs and develop tools to meet those needs
Actively participate in benefits measurementsand quality assurance audit activities including assisting managers to develop measurement tools and reporting results to applicable groups
Acts as a change agent by identifying process improvement opportunities supporting patient focused care and optimum productivity.
Assess clinical area technology and information requirements.
Maintain a detailed understanding and working knowledge of Electronic Health Record systems, their functions and integration to other health based information systems
EDUCATION
University degree in IT, Engineering or a related field; or College Diploma.
5 years of relevant experience preferably within a Hospital environment; or an equivalent combination of education and experience.
Qualifications
Minimum 5 years' experience in an IT related job with technical experience in problem solving and client technical support, directly related to software, preferably in a healthcare setting.
Demonstrated computer proficiency in Microsoft Office products including good working knowledge of MS Access, Excel and Visio.
Knowledge and experience of Hospital Information Systems; experience with Cerner preferred.
Demonstrated troubleshooting, analytical and problem-solving sk
About the Company
Nestled in the heart of East Toronto, Michael Garron Hospital (MGH) is a vibrant community teaching hospital serving more than 400,000 people in 22 distinct neighbourhoods. For more than 90 years, MGH has delivered high-quality, patient-centred healthcare services to families along the continuum of care, from welcoming a new life to facing end-of-life. MGH is a full-service hospital with strong community and research partners. MGH is a proud member of East Toronto Health Partners, the Ontario Health Team serving East Toronto...
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