Job Specifications
Must haves:
Minimum 3 years' Business Analyst experience in product management and/or IT.
Experience in the software as a service and/or integration implementations, with a proven track record of operational success of a product launch and/or product release.
Experience with gathering requirements from cross-functional stakeholders, business requirement, system documentation, and testing.
Excellent communications skills (listening, speaking, and writing)
Experience with process documentation, process mapping techniques and other product customer support documentation
Experience with ITIL (Information Technology Infrastructure Library), Change Management and ITSM (IT Service Management) applications (i.e. Remedy/Helix).
Working knowledge of the Software Development Life Cycle (SDLC) and agile / SCRUM practices
Bachelor’s degree in Business, Health-related fields, Engineering, Computer Science, or related discipline, or equivalent experience.
3+ years of experience with process / procedure development and implementation;
3+ years of experience with requirements elicitation and analysis techniques.
2+ years of experience with quality assurance testing
2+ years experience supporting implementation and/or business support for web or mobile based applications
Identity and Access Management experience an asset
Responsibilities:
Document and/or support ongoing business and product requirements.
Lead the finalization of new or enhanced operational procedures and processes.
Continuously seek and identify opportunities for the improvement of deployment, operational and processes, and procedures.
Identify and address potential challenges or roadblocks promptly to minimize impact on project timelines
Escalate critical issues when necessary, collaborating with relevant teams to develop and implement effective solution
Conduct business and client requirement analysis in support of product development, operational and/or deployment projects.
Monitor and process requests from existing clients/internal stakeholders and provide frequent product support, as required
Educate clients, stakeholders, and users in the broader health care sector on Patient Access policies, key concepts and processes.
Run reports to provide evidence of Service Level Agreements (SLA’s) and KPIs
Perform data and user experience analysis in support of program and stakeholder objectives.
Prepare/maintain system documentation, user guides, process maps, operations documents, and training manuals.
Provide business and technical content in the development of test plans.
Facilitate, participate and/or support business and clinical participation in the execution of test plans.
Collaborate with the team to ensure a consistent approach to executing work assignments.
Collaborate with other cross-functional teams in the delivery of tasks/projects.
Accountable for personal workload and tasks for a specific product in collaboration with cross-functional teams across OH.
Desired Skills:
Exceptional verbal and written communication
Active listening
Relationship building
Organizational and multi-tasking
Interpersonal and negotiation
Team player
Ability to work independently with minimal supervision
Willingness to learn new skills / business knowledge
Requirements
Required Skills:
Strong business process modelling
Strong system analysis principles
Strong critical thinking
Strong problem solving
Solid research
Flexibility and adaptability in a dynamic environment
Required Experience / Evaluation Criteria:
Experience with Implementations for SaaS and/or Integration Releases
Minimum 3 years of experience in software as a service (SaaS) and/or integration implementations.
Proven track record of operational success in product launches and/or product releases.
Look for evidence of direct involvement in launching or supporting digital health or IT products
Requirements Elicitation and Analysis, Documentation Skills
Minimum 3 years of experience gathering requirements from cross-functional stakeholders.
Demonstrated ability to produce quality, concise documentation for operational processes, requirements, and deliverables.
Experience with business requirement gathering, system documentation, and testing.
Critical Thinking and Problem-Solving Skills
Ability to analyze complex problems and propose effective solutions.
Evidence of applying critical thinking in business process modelling, system analysis, and operational improvements.
Examples of overcoming challenges or roadblocks in previous roles.
Ability to Work Independently with Minimal Supervision
Demonstrated capacity to manage workload and tasks autonomously.
Experience collaborating with cross-functional teams while maintaining accountability for personal deliverables.
References or examples showing initiative and self-direction.
Willingness to Learn New Skills and Business Knowledge
Openness to acquiring new technical or business knowledge.
Examples of professional development, upskilling, or adapting
About the Company
Maarut Inc is a Canadian company helping organizations fulfill staffing solutions based on current, future and ongoing needs of market.
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Finding IT talent is a significant challenge in today's business landscape. Maarut Inc has the unique methodology for identifying, acquiring and retaining top IT resources across various areas of expertise. We help companies hire better ...
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