Job Specifications
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one-of-a-kind activities that make it possible for guests to experience the world in a more authentic, connected way.
Airbnb was born with a creative spirit, and it's one of the most defining parts of our culture. We use our curiosity and imagination to come up with unconventional solutions. These are the ideas at the core of Airbnb:
Our community is based on connection and belonging.
Our creativity allows us to imagine new possibilities for people.
Our responsibility is to all of our stakeholders.
It takes a unified team committed to our core values to embody these ideas, and our fast-moving team is committed to leading as a 21st century company.
MUST BE LOCATED IN MIAMI, FLORIDA
Role Summary
We're looking for a scrappy, hands-on Sales Operations Specialist with a proactive, entrepreneurial spirit. If you thrive in fast-paced startup environments, can wear many hats, and aren't afraid to do the groundwork, this role is for you. As the frontline of Airbnb, you'll identify and connect with potential hosts, gather market insights, and drive new business by developing strategies and executing grassroots outreach.
Key Responsibilities
Proactive Market Engagement: Conduct market visits and on-the-ground assessments to evaluate listings, benchmark competitors / accommodations, and provide actionable insights for strategic planning.
Outbound Sales & Playbook Building: Execute cold outreach to prospective and churned hosts. Develop and iterate on sales strategies, pitches, and scalable playbooks, incorporating real-time feedback to drive impact.
Digital & Community Ops: Actively participate in neighborhood-level social groups, digital forums, and local communities to identify and engage potential hosts and influencers. Foster relationships with industry professionals, organizers, and local leaders to find high-leverage opportunities.
Startup Mindset & Bias for Action: Display a strong sense of ownership and problem-solving ability. Experiment with new strategies and rapidly prototype tactics and operational processes.
Cross-functional Collaboration & Leadership: Partner closely with Sales and Marketing teams to test pitches and refine messaging based on real-time feedback.
Ideal Experience
Startup Experience: Prior roles in fast-paced, growth-focused environments; comfortable operating with ambiguity and limited resources.
Sales Expertise: Proven background in outbound sales or grassroots operations, with a track record of successful cold outreach and business development. Experience building or executing sales strategies for multi-sided marketplaces or direct-to-consumer businesses. Note: SaaS sales backgrounds are not a fit for this role.
Industry Experience (A Plus): Real estate, hospitality, or similar / adjacent industries.
Skills
3-5 years' experience
Scrappy self-starter with a proactive, hands-on approach
Natural people person--comfortable cold calling, chatting in group threads, or texting someone new
Curious and energized by learning what makes local communities tick
Highly organized and able to manage multiple conversations and priorities
A clear communicator with a positive, authentic tone (voice, written, and digital)
Passionate about Airbnb's mission to build belonging and economic opportunity
Experience in customer success, outbound sales, community engagement, or grassroots field operations
Empathy for small business owners, hosts, or side hustlers
Passion for hospitality and/or real estate
Belonging & Accommodations:
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.
Pay Rate Range: $55-$63/hr
Benefits: Medical, Dental, Vision, 401K
About the Company
Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million Hosts who have welcomed over 1.5 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
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