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Stott and May
Service Delivery Manager - SC Cleared

Service Delivery Manager - SC Cleared

On site

England, United kingdom

Junior

Freelance

09-10-2025

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Skills

Communication Leadership Stakeholder Management Change Management

Job Specifications

Service Delivery Manager - SC Cleared
1 Day a Month onsite - London, Birmingham or Glasgow

We're looking for a proactive Service Delivery Manager to oversee key managed service contracts, ensuring high-quality delivery, client satisfaction, and continuous improvement.

Responsibilities:

Manage service contracts to meet SLAs, budgets, and quality standards
Act as the main client contact, coordinating internal teams and subcontractors
Oversee incident, problem, and change management; produce service reports
Monitor performance, build stakeholder relationships, and ensure customer satisfaction
Manage contract finances and support service improvements
Lead service reviews and liaise with third-party providers
Identify opportunities for service growth
Support out-of-hours service and engineering responsibilities as needed
Requirements:

Experience in service delivery management, preferably in IT or managed services
Strong communication and stakeholder management skills
Ability to manage performance and contracts effectively
Budgeting and financial skills
Leadership in coordinating teams and vendors
Incident, problem, and change management experience
Nice to Have:

ITIL or similar certifications
Experience with government or large enterprises
Knowledge of security clearance processes
Preferred:

Bachelor's degree in relevant field
3-5 years' experience in service management
Other:

Must hold or be eligible for Security Clearance (SC)
Willing to work a hybrid schedule with occasional out-of-hours support
If you're ready to lead and deliver top-tier services, apply now to join a dynamic team making a difference in critical service delivery!

About the Company

In late 2009, Stott and May was founded on the belief that hiring managers should never have to make the choice between time to hire and quality of candidate. We noticed a gap in the market for a search offering that can combine the speed of contingent recruitment with a high value, high touch, insightful service more commonly found in the executive search space. A talent solution that's helpful, engaging, collaborative and stacked full of value-add. Built with the flexibility to provide our partners with a choice of best pr... Know more