Skills

Communication ServiceNow Analytical Thinking

Job Specifications

As Senior ServiceNow CMDB Consultant, you participate in the operation and maintenance of the Bank's ServiceNow software infrastructure (its Enterprise Service Management platform).'serviceNow modules used are ITSM and ITOM.
Your mission will consist of the activities mentioned below. Expertise and knowledge in these domains are key to conduct these activities.
Meet the different teams working on the IT infrastructure and the applications of the Bank and understand what CIs they are responsible for and how they are managing them,
Based on the above analysis, propose a technical services implementation in ServiceNow using CSDM. This implementation must be able to fill-in automatically the "Managed by group" attribute of the CIs,
Review the existing Data and Service models in ServiceNow and correct them according to CSDM and ServiceNow best practise.
Provide solutions to known constraints related to service mapping implementation.
Using Service Mapping, create service maps for some services using Tag Based service mapping or manual mappings,
Create value case/analysis for ITOM event management.
Provide the necessary support for the ongoing discovery initiatives.
Next to these specific activities, you might be involved in the following generic tasks:
Maintaining or developing new functionalities based on a needs analysis to which you will have contributed,
Maintaining or developing integrations with other components of the Bank's infrastructure,
Provide user support, give some trainings/demo's,
Support the expansion of the use of the ServiceNow platform within the Bank.
About your soft skills:
You are motivated, driven, and passionate about the world of ServiceNow
You take initiative and aligns well with other team members, various process owners, and the hierarchy
You are highly eager to learn, asks questions, and actively seeks help when needed
You can communicate clearly and in a structured way, both within and outside the team
You are flexible, able to handle varying tasks and priorities, and can switch quickly between tasks when necessary (eg, support with Incident)
You have a strong analytical thinking and customer-oriented mindset
You have a Solution-oriented communication: able to reach sustainable solutions through constructive dialogue with various stakeholders
Partially remote: 50% minimum on site - to be disussed with the manager
Most Recent Experience: This Year
ServiceNow - global platform usage (Level: minimum 3 years experience)
Most Recent Experience: 1 to 3 Years Ago
Functional Analysis (Level: minimum 3 years experience)
Scripting (Level: minimum 3 years experience)
ServiceNow - CMDB knowledge (Level: minimum 5 years experience)
ServiceNow - CSDM (Level: minimum 3 years experience)
ServiceNow - Discovery and Service Mapping patterns (Level: minimum 3 years experience)
ServiceNow - Service Mapping (Level: minimum 5 years experience)
Languages:
Dutch or French: Native/fluent or bilingual proficiency
English: Professional working proficiency

About the Company

Established in 2001, ComTech Europe is a specialist recruitment provider of ERP, CRM, HRMS, Billing, Data Management and Cyber Security resources to the IT sector across industry. IT Sector: ERP / CRM / Billing / HRMS / Data Management / Cyber Security. Know more