Job Specifications
Why join us?
Our purpose is to design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Global Enterprise Program Coordinator Job Description
Are you interested in growing into a Leading Program Manager position?
Have you worked in the design industry or the commercial furniture dealer industry?
Are you detailed driven with the ability to partner with internal and external customers?
As a Global Enterprise Program Coordinator, you'll work with a Program Manager and/or Sales associate to deliver a high level of service, consistency, and be a point of contact for specific high value global and regional account customers. This extends beyond completing individual projects and looks at maintaining long term support structure for each assigned account.
Overall Responsibilities
Coordination of activities and deliverables
Collaboration with varied Global/Regional team members, Dealers, Customers, Internal teams
Consistent customer experience regardless of their location
Essential Functions
Partner with PM, AM and/or AD to ensure successful execution of account strategy through structured and scalable processes. Develop and manage comprehensive timelines, milestones and KPIs
Provide a single point of contact for clients and professional teams for global or regional project delivery and be readily available to the client when the assigned Sales associate is unavailable
Coordinate RFP responses, across various MK teams, working closely with the PM. AD and/or AM
Create a seamless experience between the customer, MillerKnoll and the dealer
Drive consistent dealer experiences for clients through training and frameworks to track projects, progress, manage risks, and ensure alignment with client objectives
Collaborate closely across the MillerKnoll ecosystem to coordinate activities that serve the customer experience
Drive continuous improvement by identifying opportunities for process optimization, efficiency gains, and customer experience enhancements
Maintain client standards and update Regional/Global standards records/playbooks, driving floor plate sales for MillerKnoll and minimizing competitive product
Collaborate with regional dealers to maintain customer program awareness and ensure compliance to guidelines, standards, discounts, and terms of sale
Provide appropriate checks/balances for project pricing quotes, honoring all relevant contracts
Maintain product knowledge of MillerKnoll's brand portfolio to position our value proposition and ability to deliver full floorplate solutions
Communicate effectively with all involved business groups, associates and customers as needed
Support account development in scheduled 1:1 calls with AM's and AD's
Participate in project meetings/calls as appropriate and create consistent communication plans for each project/client
Review Specials and/or Specifications to ensure client objectives are met
Work within, collaborate, and contribute to a team environment
Perform additional responsibilities as requested to achieve business objectives
Sound like you?
You might be just who we're looking for if you have...
A bachelor's degree in relevant academic discipline and applicable professional certification (PMP), an equivalent level of work experience will also be considered
Three years of experience in project management/planning or facility management/design with construction trades and/or architectural firms
Knowledge of MillerKnoll' s brand of products and services and how we solve problems
Knowledge of competing products as well as the ability to distinguish MillerKnoll products and services from the competition
Knowledge/understanding of MillerKnoll's structure and support resources and how to access them in achieving/orchestrating client projects
Strong, well-developed planning, organizational, and time management skills with the ability to handle conflicting pressures/deadlines in a fast-paced and changing environment
Problem-solving skills and the ability to collaborate and negotiate
The ability to work without close supervision and behave as a team player with service-oriented style to provide outstanding service to customers
The ability to be a self-motivated self-starter and self-confidence to represent MillerKnoll in a professional manner to gain a high level of confidence from customers
The ability to cultivate and develop business opportunities
Excellent verbal and written communication abilities with a strong emphasis on listening, empathy, conflict resolution, facilitation and professional presentation skills
Excellent interpersonal/relationship-building skills with specific ability to relate well and build
About the Company
MillerKnoll is a global collective of design brands built on the foundation of two icons of modernism: Herman Miller and Knoll. Our portfolio also includes furniture and accessories for commercial and residential spaces from Colebrook Bosson Saunders, DatesWeiser, Design Within Reach, Edelman, Geiger, HAY, HOLLY HUNT, Knoll Textiles, Maharam, Muuto, NaughtOne, and Spinneybeck | FilzFelt.
Guided by a shared purpose--design for the good of humankind--we generate insights, pioneer innovations, and champion ideas to help spac...
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