Job Specifications
The Team:
The Client Relations Center (CRC) is dedicated to providing exceptional, timely and professional client service via phone, email, and live chat. Serving as an extension of our boutiques, the CRC is a vital part of the Hermes client journey, ensuring every client receives a high-touch experience that reflects Hermes' values of service and excellence.
The Opportunity:
As a CRC Training Intern, you will provide hands-on support to the Training team, contributing to the development organization and delivery of learning programs. This internship offers exposure to luxury client relations and the operational excellence that defines the Hermes Client Relations Center and Training pillar.
The Internship Program:
For more than 185 years, Hermes has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Hermes US internship program, Generation H!
As part of Generation H, you will have the opportunity to join Hermes and gain real-world, professional experience as a complement to your academic studies. In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project.
The duration of the Generation H program is five months. Please note in order to qualify for the program, you must be able to work during this five-month period. This internship is scheduled for January 12, 2026 - June 26, 2026 and this is a full-time opportunity.
All internships are in-person (non-remote) and this internship is based in the Corporate Office located in New York City. Interns are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours per week, and Part-Time will be scheduled for more than 15 hours but less than 35 hours per week.
About the Role:
Assist in preparing creative internal client communications
Partner with the team to organize training materials, room set-ups, and create digital content
Aid in all aspects of preparation, set-up, and execution of teamwide events of varying scale and scope
Observe training sessions and capture key takeaways for program evaluation
Help manage scheduling, attendance tracking, and feedback forms for training participants
Collaborate with the team to refine training content, visuals, and onboarding resources
Support special projects related to process documentation or product knowledge (Maura confirm) knowledge management
Gain exposure to CRC and eCommerce operations, and participate in learning opportunities aligned with broader internship goals
Execute all other duties and special projects assigned by team
Supervisory Responsibility:
NO
Budget Responsibility:
NO
Decision Making Responsibility:
NO
About You:
Current student pursuing studies in communications, human resources, business, training & development, or a related field
Proficient in Microsoft Office and Canva
Strong organizational skills and attention to detail
Interest in luxury client experience and instructional design
Enthusiastic, collaborative, and eager to learn in a professional environment
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview:
Since 1837, Hermes has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermes, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time .
An independent, family-owned company, Hermes is dedicated to keeping production in France through its 42 workshops, The Hermes organization is also a truly global community with a network of 310 stores in 49 countries. Hermes employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermes craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermes, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermes' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermes wish to leave a positive footprint on the w
About the Company
A creator, artisan and seller of high-quality objects since 1837, Hermes is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermes cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal met...
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