Skills

Communication Conflict Resolution Change Management Active Listening Organization

Job Specifications

Change Management Specialist

12 Months

Peterborough, UK

37 hours a week

Monday to Thursday 08:30 – 16:45, Friday 08:30 – 16:15. Some flexibility around shift times.

Candidate needs to be flexible.

Pay: £34.20/hr umbrella Inside IR35

Role Definition

Assists in the implementation of more complex organizational change initiatives that enable the organization to

achieve greater performance.

Responsibilities

Conducting needs analysis and impact assessment to determine the most effective approach for
implementing change.
Providing consultation and recommendations to stakeholders to manage organizational change.
Influencing and leading people to adoption of the organization's change initiatives to attain business results.
Carrying out organizational change programs and activities and ensuring consistent and timely execution of
change implementation plans.

Skill Descriptors

Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to

collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion,

goal, or judgment.

Level Basic Understanding:

Describes alternative data-gathering techniques and tools.
Documents basic data-gathering methodologies.
Identifies the purposes of data gathering and analysis.
Identifies key objectives in gathering and analyzing data.

Conflict Management: Knowledge of managing conflicts; ability to anticipate, recognize, and deal effectively with

existing or potential conflicts at the individual, group, or situation level.

Level Working Knowledge:

Identifies and maximizes areas of agreement in order to mitigate tensions.
Uses a specific methodology for conflict resolution.
Facilitates reconciliation rather than divisiveness among individuals.
Under guidance, appropriately confronts others to get issues out in the open.
Uses active listening skills and probing techniques to understand cause of a conflict.

Dealing with Disorder: Knowledge of the importance of moving forward with less than perfect information; ability to

adapt flexibly and comfortably adapt in the face of volatility, uncertainty, complexity, and ambiguity.

Level Working Knowledge:

Demonstrates an ability to respond, with guidance, in the face of VUCA.
Participates in making decisions and carries out tasks in the absence of complete information.
Tolerates a limited amount of risk and uncertainty.
Follows guidelines in addressing new situations with no familiar cues or precedents.
Shifts gears and changes course as new information becomes available.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside

own organization.

Level Basic Understanding:

Gives examples of decisions and who influenced whom in the decision.
Describes key concepts of influencing.
Documents and distributes suggestions and ideas, with supporting detail.
Identifies local key players and decision makers.

Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain

healthy working relationships with clients, vendors, and peers.

Level Working Knowledge:

Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.

Communicating for Impact: Knowledge of the concepts, tools and techniques for effective listening and

communicating; ability to apply these theories to receive, transmit and accurately interpret information and ideas to

influence others in various situations.

Level Working Knowledge:

Analyzes the interests or requirements of the audience; shares only relevant information in a direct and
efficient manner.
Adapts standard communication approaches when conducting dialogue with different audiences or
conveying messages.
Explains others' view points and asks questions to ensure mutual understanding.
Recognizes and assesses cues or unstated intentions behind verbal and nonverbal communication.
Provides persuasive messages using well-reasoned arguments to address audience concerns or reactions.
Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan
and organize both time and resources to get things completed while structuring and maintaining work in a
systematic and highly methodical way.

Level Working Knowledge:

Raises awareness of potential bottlenecks and disruptions to the schedule.
Breaks tasks into manageable steps that can be incorporated into a personal work plan.
Escalates concerns over competing or conflicting priorities.
Monitors progress continuously and adjusts tactics for handling situations on a case by case basis.
Creates action plans that ensure the accomplishment of re

About the Company

Founded in 1998 and headquartered in Atlanta (Duluth), Georgia, Innova Solutions along with its subsidiaries employs over 50,000 professionals worldwide and reports an annual revenue approaching $3.0B. Through global delivery centers across North America, Asia, and Europe, Innova Solutions delivers strategic technology and business transformation solutions to its clients, enabling them to operate as leaders within their fields. Whether it is onboarding a new service, embracing a new consumer device or rolling out a Business ... Know more