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Operational officer - Commercial Channels and Products (Freelance possible)

Operational officer - Commercial Channels and Products (Freelance possible)

On site

Brussels, Belgium

Senior

Full Time

05-11-2025

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Skills

Leadership Risk Management CI/CD DevOps Change Management Product Management Agile methodologies Sales Agile

Job Specifications

Role Overview:

Ensure operational excellence and continuous improvement within the Commercial Channels and Products domain.
Operate at the intersection of product ownership, IT delivery, and business operations.
Lead transformation towards DevOps and a product-oriented operating model while ensuring reliability, efficiency, and compliance.

Key Responsibilities:

Application & Lifecycle Management

Reinforce application ownership, ensuring business alignment and multi-channel delivery.
Oversee application governance, performance reporting, and lifecycle management.

Vendor & Process Management

Coordinate RFP processes for domain-relevant tools, software, and licenses.
Evaluate vendor proposals, ensuring they align with operational and strategic goals.

Change & Transition Oversight

Mentor teams in compiling complex cut-over and migration plans.
Provide guidance to ensure low-risk transitions during system changes or releases.

Operational Excellence

Optimize release and change processes for efficiency and reliability.
Track KPIs, identify bottlenecks, and recommend improvements.

DevOps & Automation

Promote DevOps adoption across development, operations, and business teams.
Encourage automation, CI/CD, and agile collaboration.

Compliance & Risk Management

Support NIS2 certification processes and cybersecurity compliance efforts.
Assist in disaster recovery planning and critical incident readiness.

Organizational Transformation

Lead operational transformation to service- and product-oriented models.
Align teams, processes, and governance structures to support change while maintaining operational integrity.

Conformity Criteria:

Experience Requirements

15+ years of strategic and operational leadership in complex, multi-stakeholder environments.
10+ years in product management within complex digital environments.
5+ years in public transport sector, particularly in sales platforms.
5+ years in application lifecycle, release management, and governance.

Methodology & Management

10+ years of project and change management experience, including mentoring in cut-over planning.
10+ years of experience with SAFe and Agile methodologies.

Language Proficiency

English: C1 level (written and spoken)
Dutch or French: C1 level (written and spoken)

About the Company

Project sourcing / staffing. We provide the engineering talent to fire up larger projects, as well as project sourcing single consultants for existing teams with particular needs. Our specialists can provide project management, audit support, (IT) business analysis, biotech operations, and more in industries like life sciences and chemical manufacturing. Know more