Job Specifications
Job Title: ServiceNow Business Analyst / Scrum Master
Location: Remote
Clearance: Secret Clearance Required
Company: Improvix Technologies
Job Overview
We are seeking a detail-oriented and highly motivated ServiceNow Business Analyst / Scrum Master to join our team supporting our Federal customer. The ideal candidate will combine deep expertise in ServiceNow with strong agile delivery and team facilitation skills. They will bridge business needs and technical solutions while guiding the team through Agile practices, ensuring alignment, efficient delivery, and continuous improvement of ServiceNow-based solutions.
Key Responsibilities
Business Analysis & Requirements:
Work closely with stakeholders to gather, document, and analyze business and functional requirements for ServiceNow implementations.
Develop user stories, acceptance criteria, and backlog items to support agile delivery.
Produce and maintain high-quality documentation, including business process workflows, technical specifications, and user guides.
Process Analysis & Improvement
Analyze existing workflows and identify opportunities for process improvements using ServiceNow modules.
Collaborate with stakeholders to optimize IT Service Management (ITSM) processes in alignment with business objectives.
Ensure ITIL best practices are followed in process and system design.
ServiceNow Solution Development
Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM, CMDB, and Power Platform.
Support the development of dashboards, reports, and automation tools.
Ensure data integrity and accuracy through testing and troubleshooting.
Scrum Master / Agile Responsibilities
Serve as the Scrum Master for ServiceNow project teams, facilitating Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Coach the team on Agile principles, Scrum practices, and continuous improvement.
Track team progress and velocity, helping remove impediments and resolve blockers.
Collaborate with Product Owners to prioritize backlog items and ensure alignment with project goals.
Promote collaboration, transparency, and accountability across business and technical teams.
Stakeholder Communication
Act as a liaison between business stakeholders and technical teams to ensure alignment and delivery of project goals.
Provide regular project updates, facilitate solution demonstrations, and manage expectations.
Identify risks, issues, and dependencies, escalating as appropriate to leadership.
Required Qualifications
Bachelor’s degree in Computer Science, Information Systems, or a related field.
Minimum of 5 years of professional experience as a Business Analyst, with at least 2 years focused on ServiceNow implementations.
Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, CMDB.
Experience with Agile/Scrum methodologies, including hands-on Scrum Master responsibilities.
Proficiency in process mapping, requirements documentation, and backlog management.
Knowledge of ServiceNow scripting (JavaScript, Glide API) and dashboard/report creation.
Familiarity with SQL and data analysis techniques.
Exceptional communication, presentation, and stakeholder management skills.
Preferred Qualifications
ServiceNow Certified System Administrator or equivalent certifications.
Experience with ServiceNow integrations using REST/SOAP APIs.
Familiarity with Power Platform (Power BI, PowerApps, Power Automate).
Experience in a federal government environment.
Strong knowledge of ITIL best practices.
Why Improvix
At Improvix Technologies, we don’t just build systems — we build trust. Our engineers drive mission outcomes through innovation, precision, and a commitment to excellence.
We Offer
Competitive compensation and performance-based incentives
401(k) with company match
Up to four weeks of paid annual leave
Comprehensive health, dental, and vision coverage
Life insurance, transit reimbursement, and professional development support
Join a collaborative, forward-thinking team where your expertise directly supports national missions — and your ideas drive real change.
Equal Opportunity Statement
Improvix Technologies, Inc. is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sexual orientation, religion, age, national origin, disability, or any other protected class.
U.S. citizenship is required for most positions.
About the Company
Improvix Technologies was founded to empower federal agencies to achieve their mission objectives through innovative, value-oriented solutions. At Improvix, we are dedicated to bridging the gap between technology and impact, creating measurable success and lasting value for our customers. By delivering mission-aligned solutions across our four capabilities, Data & AI, Application Services, Cloud & Infrastructure, and Cybersecurity, we have grown to become a trusted partner for national security. With our innovation lab, IPX ...
Know more