Job Specifications
Job Description
Product Manager
Corporate Ser vices - IT & CIO
Status: Contract Full Time (24 months)
Salary Range: $117,464.00 - $146,830.00 per annum plus comprehensive benefits
Hiring Range: $117,464.00 - $132 ,147.00 + per annum plus comprehensive benefits
Work mode: Hybrid* see below for more details about this work mode.
Location: 10 Peel Centre Drive, Brampton
Hours of work: 35 hours per week
Who we are: We are responsible for designing, developing and implementing Human Services Digital solutions. Working collaboratively with our IT and Departmental partners we deliver highly effective technology solutions.
What You Will Do In This Role
The Product Manager within IT Solutions is responsible for running large major platforms, specifically CRM/Salesforce to improve the user experience which impacts the pilot area and over time can have a broader impact on the divisional program as well as other departments. The Product Manager acts as the technical expert on CRM/Salesforce and is responsible to be up to date on the product life cycle and roadmap, the functionality of the platform, and how to best utilize the platform to benefit the Region.
Actively participate in the annual departmental technology planning process to ensure that product strategies and roadmaps align with evolving business objectives.
Develop strategic artifacts for each service such as a business model canvas, product vision, SWOT, product-to-service mapping to guide strategic decision-making
Work with business stakeholders and product owners to create and maintain comprehensive multi-year technology roadmaps that reflect service line goals.
Provides strategic consultation, seeks and shares expert knowledge of the product life cycle and roadmap to plan and coordinate resources
Provides in-depth analysis, conducts research, reviews documentation, develops reports/presentations, and makes recommendations on how to resolve complex problems and better utilize CRM/Salesforce to ensure the users of the platform can benefit from the platform
Define business capabilities required for each service line, ensuring that technology solutions effectively meet these needs.
Develops strong working relationships with IT Strategic Manager, who leads the Digital Services Team and the Digital Services Team members including:
Solutions Architect around the design of the solutions & platform
Business Analyst to ensure the product is meeting the needs of the client groups
Project Manager to ensure that product visions are realized .
What The Role Requires
Relevant post-secondary education in Computer Science and/or Business, or equivalent
8 years of related and progressive experience, planning, implementing and managing CRM/Salesforce/Cloud projects
Experience managing products at all stages of the product lifecycle
CRM/Salesforce expertise, application, software and product experience
Strong understanding and experience with enterprise platforms (SAP, Salesforce, Maximo, Azure, ESRI, Microsoft, UiPath, Five9, Service Now, etc.) and APIs.
Skills/Abilities
Demonstrated product management skills
Strong analytical or problem solving/ decision making skills
Strong verbal and written communication skills
Solid consulting skills
Excellent facilitation, influencing and relationship management skills
Solid understanding of the Region of Peel/ municipal/ regional government
Lead and facilitate product/steering committees with cross-functional stakeholders to share roadmaps, address pain points, and align on priorities
Nice To Have
Product Management, Agile, Salesforce, Business Architecture Certifications
Be bold. Think big. Join us.
Perks That Make Work Fun (and Your Life Easier)!
At Peel Region, we believe in taking care of you. Here's what you'll enjoy when you join our team:
Top-Notch Benefits: Comprehensive Health, Dental, and Vision plan (yes, even psychological health coverage) — starting on your very first day!
OMERS Pension Plan: Automatic enrolment to help secure your future with peace of mind.
Vacation Time That Grows: Start with 3 weeks of vacation per year— because work-life balance is important!
Personal Days Just for You: Enjoy 3 paid personal days and floating holidays to recharge whenever you need.
Wellness First: Flexible hours to fit your lifestyle and prioritize your health and well-being.
Performance Pays Off: Annual performance reviews with merit increases — your hard work is recognized and rewarded!
Supportive, Respectful Culture: Work in an environment where leadership truly cares, and inclusivity is celebrated.
Learning & Growth: Access to tuition reimbursement and tons of development resources to keep you growing — whether in your career or on a personal level.
We’ve got you covered — because we know happy, healthy people do their best work!
In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expec
About the Company
Peel Region is a vibrant, culturally diverse community.
We deliver vital social services and infrastructure to 1.5 million residents and over 175,000 businesses in Brampton, Caledon, and Mississauga.
The Region of Peel is committed to removing barriers and creating a diverse and inclusive organization: a workplace that ensures equal access to opportunities for all, as well as an unbiased, welcoming, and inclusive culture that values and respects diversity.
We're leaders in what we do, and we're looking for exceptional ...
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