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Iris Software Inc.
Service Management Specialist - Incident Management

Service Management Specialist - Incident Management

Hybrid

Newark, United states

Mid level

Freelance

22-10-2025

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Skills

Communication Jira ServiceNow Problem-solving Facilitation Architecture Application Architecture Agile

Job Specifications

Note: Its a contract to hire role - Apply only if you're local to Newark, NJ and open for Hybrid opportunities & comfortable working independently (i.e., W2) or under your own corporation (i.e., Independent Corporation).

IRIS direct end client which is one of the Fortune 500 company and an international life insurance and financial services firm is urgently looking to hire Service Management Specialist (Incident Management) – Newark, NJ (Hybrid). This is a Contract to Hire opportunity.

Service Management Specialist (Incident Management)

Newark, NJ 07102 (Hybrid/ 3 days office & 2 days work from home)

Nature of Contract – Contract to Hire Role

Job Summary:

We are seeking a skilled Service Management Specialist to join our Operations Control Center (OCC). In this role, you will be central to managing high-priority technology incidents, driving root cause analysis, and implementing continuous improvement initiatives. The ideal candidate is a proactive problem-solver with a strong enterprise technology background and excellent facilitation skills.

Responsibilities

Lead the facilitation and resolution of major enterprise IT incidents.
Conduct root cause analysis and oversee the implementation of corrective and preventative actions.
Coordinate cross-functional teams to document investigation status and action plans.
Develop and contribute to executive-level communications and reports.
Assess risk, manage escalations, and participate in major incident reviews.
Analyze incident trends to identify proactive improvements and support OCC process enhancements.

Required Qualifications

Bachelor’s degree in a technology field or equivalent experience.
5-7 years of experience in application/infrastructure technology roles, risk, or controls.
Strong practical knowledge of technology stacks, including cloud services and core infrastructure (network, security, application architecture).
Proven ability to translate technical concepts for non-technical audiences and influence technical outcomes.
Excellent communication, analytical, and problem-solving skills.
Understanding of ITIL principles (ITIL v3+ Foundations a plus).
Experience with metrics reporting and continuous improvement; familiarity with Agile is a plus.
Working knowledge of ServiceNow, Jira, or Dynatrace is advantageous.

Looking forward to hear from you...!!!

Best Regards,

Bharat Sharma

Sr. Talent Acquisition – Executive

Iris Software

200 Metroplex Drive, Suite #300

Edison, NJ 08817

Mail: bharat.sharma@irissoftware.com | www.irissoftware.com

About the Company

Iris Software has been a trusted software engineering partner to several Fortune 500 companies for over three decades. We help clients realize the full potential of technology-enabled transformation by bringing together a unique blend of domain knowledge, best-of-breed technologies, and experience executing essential and critical application development engagements. Our highly-experienced talent and rightsized teams help develop core, complex, and mission-critical applications and solutions for leading enterprises across Ca... Know more