Skills

Communication Jira CI/CD DevOps Customer Service Linux Redhat Azure AWS Agile Recruitment GCP Artificial Intelligence CI/CD Pipelines

Job Specifications

Enso Recruitment are delighted to be once again partnered with one of Northern Ireland’s most successful artificial intelligence based businesses who are currently going through a period of rapid growth, to recruit for the role of Technical Support Engineer.

As Technical Support Engineer, you will be an integral part of both the customer and development teams, working collaboratively in an agile environment to provide first class customer support. You will be the connection between the internal teams and their valued customers, providing insight, technical knowledge, and communication in a professional manner.

The Role

Create/identify Support SLAs
Identify Support requirements relating to defined SLAs.
Become familiar with the operations and deployments of the products.
Plan and execute on Issue and Support priorities.
Handle customer Incidents as per the defined processes.
Design, build, source systems, tools, and processes to meet Support needs.
Outline and define Support requirements for Delivery and Operations
Work with agile development processes and take ownership for aspects of Support requirements by putting appropriate methods and tools in place.
Troubleshoot configuration, environmental and software issues and help identify solutions to restore customer service.
Work with our support tools in helping triage and address issues raised
Advocate for additional tooling or processes with a view to optimisation and improvement.

The Skills

Degree level education in a relevant discipline or equivalent experience
3 years’ experience in a support or development environment involving significant DevOps and/or Support responsibilities
Experienced in at least one of the main cloud technologies – AWS, Azure, RedHat, GCP, IBM Cloud
Experience of building and implementing CI/CD pipelines
Strong working knowledge of Linux
Experience using Jira Service Management (JSM) to manage incidents, requests, and change processes
Previous experience of Support tools and Service Desks
An understanding or experience of high availability, business continuity and disaster recovery solutions in the cloud

The Package

34 Holidays
Company Pension Scheme – 5% matched.
Share Scheme
Private Medical Insurance
Flexible & Remote Working
Free Car Parking

To find out more about this opportunity, send through your CV to Enso Recruitment by clicking on the Apply Button.

About the Company

Through our industry expertise and partnership approach, Enso builds high-performing teams and rewarding, fulfilling IT careers across the island of Ireland. We specialise in recruitment for all IT disciplines, including Software Development, Cyber Security, Cloud Infrastructure, IT Support, Project Management, Technical Sales and IT Contractors. We recruit at all levels of experience from Graduates right through to CTOs. We prioritise high-quality search and selection over high-volume recruitment because we know that this p... Know more