Job Specifications
Position Summary
Join Parker Hannifin’s Digital & IT Team located at our Global Headquarters in the suburbs of Cleveland, Ohio! We are actively looking for team members to join our Digital & IT team! A career at Parker offers a meaningful sense of accomplishment and boundless potential for professional and personal growth. You will work alongside the brightest minds in the world to develop innovative technology and products and contribute to our company’s goal of solving the world’s greatest engineering challenges. Through Parker’s social responsibility programs, you will have opportunities to give back to the community and make a difference in the lives of others. We offer a competitive total rewards package, hybrid work schedule, and a vibrant work campus with many amenities.
Position Summary
The Senior ServiceNow Engineer is a key influencer in the strategic vision and roadmap implementation for the technology area(s) and Business Functions they support. This position works directly with project leaders, technical or business analysts on the planning, execution, and support of information technology solutions. The ServiceNow Engineer leverages knowledge in several technical or business disciplines to collaborate with peers in deploying highly secure and resilient information technology solutions. This position works with the Enterprise Manager/ Director and Division/Country IT Manager to help set departmental goals and technology targets.
Scope/Supervision And Interaction:
This position Does Not Have Direct Reports
Responsibilities
Key Responsibilities, but not limited to:
Advisor on technology or business systems portfolio that will drive expected results for the business, achieving consistent cost effective, stable & sustainable solutions
Proactively anticipates changes, makes recommendations to leadership, leads and implements change within team
Demonstrates a high degree of emotional intelligence and organizational awareness
Completes root cause analysis of issues and decisively leads problem resolution
Consistent and high degree of focus to a business or technology solution's ROI and realistic achievable business value
Build trust with business partners and stakeholders through strength of translating complex technical solutions to non-technical language
Proficient in IT life-cycle management methodologies, including design, development, testing, project management and change management
Able to interpret business requirements effectively that can translate to information technology solutions
Responsible for regional or global support of technical solutions or business applications spanning multiple technologies or business functions
Responsible for architectural runway emergence in design and system development reducing technical debt
Works with identified business units to develop innovative IT solutions to fit business needs
Producing Cost Benefit Analysis and recommending solution to improve business process(es)
Responsible & Accountable for team members implementing Parker Values & building a trust-based relationship throughout the team
Ability to adapt written/verbal/presentation material and style, depending on audience and environment
Effectively communicates technical issues to project team members and management
Ability to travel as needed
Available to provide after-hours technical support as needed
Collaborate with various stakeholders to ensure that strategic initiatives align with ServiceNow architecture principles and are focused on delivering business outcomes
Provide strategic direction and architectural leadership for ServiceNow implementations.
Act as a technical lead in ServiceNow engagements, providing thought leadership and best practices.
Create high-level designs and specifications for ServiceNow applications, ensuring they are reusable, reliable, and adaptive while working in an Agile methodology.
Work in partnership with various stakeholders to ensure that strategic initiatives are in alignment with ServiceNow architectural principles and are geared towards achieving business results.
Offer strategic guidance and architectural expertise for ServiceNow implementations.
Develop high-level designs and specifications for ServiceNow applications, ensuring they are reusable, dependable, and adaptable while adhering to Agile methodologies.
Collaborate closely with project managers, business analysts, solution architects, and developers to guarantee a smooth transition from design to implementation.
Develop and implement best practices for ServiceNow configuration, development, and deployment.
Design and implement solutions for IT Service Management (ITSM), IT Operations Management (ITOM), and other ServiceNow modules.
Provide technical guidance and mentorship to development teams, ensuring high-quality code and adherence to best practices.
Lead the evaluation and selection of ServiceNow plugins and third-party integrations to enhance the platform's capabilities.
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About the Company
Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or on Twitter @parkerhannifin.
Executive Officers:
Jennifer A. Parmentier, Chairman of the Board and Chief Executive Officer
Andrew D. Ross, President and Chief Operating Officer
Todd Leombruno, Executive Vice President and Chief Financial Officer
Mark J. Hart, Executive Vice President, Human Resources a...
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