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Customer Solutions Analyst (Non-Retail) Intern - Supply Chain Nestlé

Customer Solutions Analyst (Non-Retail) Intern - Supply Chain Nestlé

On site

Brussels, Belgium

Fresher

Internship

16-11-2025

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Skills

Leadership Creativity Sales Customer Service Organization Marketing

Job Specifications

Position Summary

Where will you work? Nestlé’s offices in Brussels & Homeworking

When will you start? As from January 2026

How long will it last? 6 months

In this position located in our supply chain department, you will help us to implement the new way of working in the Customer Service to transform existing processes and win with Customers (Mainly Pet shops).

You will implement and drive a specific approach to gain in efficiency and to win in Customer satisfaction. You will work along the entire business process, resolve issues, and provide guidance for the day-to-day operations.

Your Responsibilities:

Oversee the claims’ management process
Work on different customers portfolios and help to solve different cases, ensuring a high level of satisfaction
Ensure the follow-up and update of the claims dashboard, share the results, and propose actions plan to improve the process
Nestlé customer service deals with several product categories
Providing response or feedback for order-related concerns (deliveries, billing & concerns)
Transversal interactions / relationships with other departments within the Operations team (Logistics team, master data team), a centre of operations in Portugal and with Sales / Marketing
Continuously driving and encouraging improvements meeting all internal and external KPIs

What Will Make You Successful?

You are Fluent in Dutch and French, with a professional knowledge of English (daily contact with Lisbon)
You are currently studying or possess a bachelor’s or master’s degree in Marketing, Business Administration, Finance, Engineering or equivalent by experience
You want to be part of a department that transforms existing processes and wins with Customers, that feels comfortable to work in transformation and change environments
You have a passion for working with customers internally and externally based on trust and want to develop long-term relationships
You are efficiency and organized with a pro-active way of working

This position could be a first step for your career at Nestlé.

What we offer:

Great opportunity to learn to work in a FMCG, international environment
Part of a diverse intern community
Fun and educational events organized for the intern community, with opportunities to broaden your network
6-month & full-time internship
Competitive internship allowance
Transport reimbursement
3.5 days of paid leave
15 days possibility to work from abroad
Flexibility to work from home 3 days a week

Any questions?

Our recruiters would be glad to answer any pending questions. Feel free to send your questions to careers@be.nestle.com.

Respect is at the heart of Nestlé's culture, of which room for differences is an important part. Differences between people who buy our products and in our workplace. We believe it is important that everyone feels welcome and safe at Nestlé, regardless your gender, religion, cultural background, age, disability or who you love. We are convinced that diversity leads to more creativity and innovation and moves our organization forward. That is why we actively work to create a culture and leadership that offers equal opportunities for all!

About the Company

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the ... Know more