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TekStaff IT Solutions
ServiceNow Administrator

ServiceNow Administrator

Hybrid

Toronto, Canada

Mid level

Freelance

17-11-2025

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Skills

Communication Leadership ServiceNow Test Architecture Organization

Job Specifications

SUMMARY OF DAY TO DAY RESPONSIBILITIES: IT Service Management – Design and implement solutions following established IT Service Management policies and standards. Ensure delivered solution enables the organization to manage incidents, problems, changes and service requests with respect to risk, cost, control, IT governance, compliance and business performance objectives.

Provide technical and thought leadership in both system integration as well as application development and promote best practices in these areas.

Work closely with clients, project managers, and systems management team to clearly define scope of work and provide accurate cost/schedule estimates.

Review internal artifacts and deliverables received from vendor partners to ensure they meet solution requirements.

Lead/contribute in architecture, design & code reviews of IT Service Management solutions.

Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and lead the resolution efforts.

Perform off-hours maintenance and deployments for system releases and provide 24x7 support to maintain service availability.

Code deployment in 15 instances of ServiceNow

MUST HAVE:

1.) Systems administrator experience with service now – 5+ years

2.) CSA certification

3.) Strong communication skills

NICE TO HAVE

1.) Development experience

2.) Banking experience

3.) ITIL 4

About the Company

Just over 15 years ago TekStaff IT Solutions Inc was founded based on the need for a localized, professional staffing firm in the Greater Toronto Area. After gaining much recognition, and achieving a solid reputation, TekStaff has become a leading supplier of placement services. Today, we are acknowledged as a top leader in Canadian recruiting and have crossed borders securing contracts throughout the United States. We remain focused on developing long-term relationships with client companies and professionals looking for em... Know more