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Service Design and Transition Support

Service Design and Transition Support

On site

London, United kingdom

£ 600 /day

Freelance

18-11-2025

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Skills

Communication Stakeholder Management

Job Specifications

We are looking for an experienced Service Design & Transition Specialist (ITIL v4 certified) to support a large-scale programme. You will be responsible for ensuring all new or changed services are fully designed, transitioned, validated, and accepted into operational support.
Key Responsibilities
You will be responsible for:
Defining service transition plans.
Leading Knowledge Management activities, including creating knowledge transition plans, scheduling and delivering knowledge transfer workshops, and ensuring complete and accurate transfer from development teams.
Defining service requirements.
Developing a robust service support model with active stakeholder engagement.
Designing, constructing, and facilitating Service Process Testing, ensuring all service processes are validated through structured rehearsal and testing approaches.
Defining Early Life Support plans and criteria, and managing ELS dashboards.
Managing service progress reporting, overseeing meeting and workshop actions, and delivering service rehearsals.
Supporting the development of service agreements.
Supporting project documentation and governance activities.
Required Experience
Proven background in Service Design and Transition within complex, structured environments.
ITIL v4 certification.
Demonstrated experience running service and knowledge transition workshops.
Ability to define service requirements and build effective service support models.
Hands-on experience with knowledge transition planning and Early Life Support delivery.
Skilled in service validation, testing, and rehearsal activities.
Strong documentation, reporting, and action-tracking skills.
Experience in supporting procurement, supplier management, and service agreement development.
Skills & Experience Required
ITIL v4 certified (mandatory)
Strong experience in service introduction, service readiness, and transition into BAU
Expertise in managing ELS, Service Rehearsals, and Knowledge Transfer
Experience working in large, complex, multi-supplier environments
Excellent communication and stakeholder management skills

About the Company

Pioneers in applied thinking in the IT industry since 1994. Careerwise UK began with a smart people network of it innovators who wanted architectural decision to be applied in the architectural design, not in the software. Careerwise UK use a conglomerate of the best thinkers in IT and business consulting solve intractable problems. Collectively our network of CIO’s, CTO’s, engineering leaders, Software SME’s is considered one of the best in the world. Know more