Job Specifications
Location: CHARLOTTE, NC OR DETROIT, MI
About the Opportunity
Optomi, in partnership with a leading financial services organization, is seeking a Genesys Developer. This role focuses on designing, developing, and enhancing enterprise-level IVR, call flows, Web Messaging, and bot flows within Genesys Cloud CX. The ideal candidate has hands-on Genesys Cloud Architect experience, strong API integration skills, and the ability to deliver in a fast-paced Agile environment supporting multiple business lines.
What the Right Candidate Will Enjoy!
• Hybrid schedule - 3 days onsite in Charlotte, NC or Detroit, MI!
• Opportunity to work with one of the strongest Genesys Cloud CX engineering teams!
• Support enterprise-wide banking platforms across deposits, auto, mortgage, and investments!
• Ownership of IVR and call flow modernization across a high-impact contact center ecosystem!
Responsibilities of the Right Candidate:
• Design, develop, deploy, and support evolving IVR and Web Messaging solutions using Genesys Cloud CX Architect.
• Build and enhance call flows, bot flows, authentication flows, and routing logic.
• Analyze business requirements and help Product Owners and Tech Leads define clear acceptance criteria.
• Collaborate with Middleware teams, Salesforce engineering, and cross-functional partners.
• Participate in Agile ceremonies and contribute to sprint planning, testing, and code delivery.
• Create, document, and execute testing plans supporting new and existing Genesys deployments.
• Troubleshoot production issues, isolate defects, and deliver long-term, scalable solutions.
Experience of the Right Candidate:
• 3+ years of hands-on Genesys Cloud CX development experience (PureCloud acceptable).
• Strong experience developing call flows using Genesys Cloud Architect.
• Experience building and integrating backend API/Web Services (REST, JSON, GraphQL preferred).
• Understanding of authentication methods including OAuth and SAML.
• Experience configuring Genesys components: agent scripts, data tables, schedules, routing tables.
• Agile delivery experience working closely with Product Owners and technical leads.
• Experience with AWS Lambda or cloud-based API integrations is preferred.
About the Company
Established in 2012, Optomi is committed to providing superior IT Talent Services via contract, contract-to-hire, and team augmentation models. Our delivery teams are aligned by competencies focused on 7 key areas in technology: Business Optimization, Software Engineering, Cloud & Infrastructure, Cyber Security, Data Modernization, ServiceNow, and Emerging Technologies. Our skillset-focused approach allows our recruiting teams to become experts within their space and streamline the hiring process. We save you time and money ...
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