Job Specifications
Who we are
At WELLSTAR, we are committed to reshaping Canadian healthcare by leveraging technology to address the administrative burdens that pull physicians away from their true calling—patient care. Our mission is focused on supporting providers and patients, shifting the emphasis back to quality, time, and positive outcomes. With a comprehensive suite of technology solutions, we have successfully helped thousands of providers adopt and benefit from modern, interoperable technologies that improve patient outcomes and system efficiency.
Whether you are in research and development, administration, communications, operations leadership, or technology, joining us now is a chance to play a critical role in transforming the way healthcare is managed and experienced in Canada.
The opportunity
This role sits within Trillium, a subsidiary of DoctorCare, which powers the Billing and Back Office Division of WELL Health Technologies. Together, these teams develop solutions that streamline operations, reduce costs, and simplify the complexities of medical billing.
By taking the administrative weight off physicians and clinic teams, we help them focus on what truly matters—reducing wait times and improving both the delivery and experience of patient care.
Reporting to the Senior Manager, Operations Excellence, we are looking for a Medical Billing Specialist to join our Client Success team at Trillium. You will deliver outstanding service to physicians by supporting their medical billing management including submission and reconciliation of billing claims, resolving billing rejections received back from the ministry, and identifying opportunities to maximize revenue. This is an exciting opportunity to gain exposure to Canada’s healthcare system, develop in-demand professional skills, and be part of a mission-driven organization transforming physician billing support.
This is a full time, hybrid role working two to three days per week in our Burlington office.
What’s in it for you
Purpose. We are a mission-driven organization where everyone is focused on making a difference. You are energized by solving problems, simplifying complex processes, and ensuring doctors are paid accurately and on time. You will make a measurable impact on our healthcare system by delivering a high-value service to our client base.
Exposure. You will gain hands-on experience with medical billing platforms, provincial health systems, and EMRs. You will build practical expertise in data entry, client support, and healthcare operations.
Career development. This is an exciting opportunity to be part of a growing portfolio of companies solving complex problems in healthcare with innovative technology and exceptional service. You will have direct, meaningful coaching from industry experts to develop your career, and take on new challenges within this business line or another area.
How you will make an impact:
Support billing operations. You will ensure the smooth delivery of Trillium’s Billing Care service by submitting, updating, and reconciling billing claims and resolving errors using EMRs and our proprietary billing platform. You will uphold billing accuracy and timeliness across all accounts.
Uncover insights. You will analyze billing data to identify opportunities for revenue optimization and spot trends and recommend actionable improvements that help physicians maximize their earnings. You will support performance tracking by maintaining service delivery metrics, including KPIs and client satisfaction scores, and identifying areas for continuous improvement.
Ensure compliance. You will assist clients in completing and submitting government forms accurately and on time, ensuring compliance with healthcare regulations and funding programmes.
Resolve and support. You will liaise with the Ministry of Health to investigate and resolve billing inquiries and support clients in correcting rejected claims and addressing payment issues. You will respond to client inquiries via email and phone, providing accurate, timely, and professional customer service that maintains strong and trusted relationships.
Drive innovation. You will capture client feedback and share insights with internal teams to help evolve our services, addressing emerging client needs and improving user experience. You will contribute to initiatives that enhance service efficiency by identifying and proposing process improvements and helping implement workflow enhancements.
What you bring:
The health systems exposure. You may be coming from a medical clinic or you may be a recent grad with a healthcare or health sciences background. Either way, you have an understanding of the Canadian healthcare system and how it operates, and you are eager to deepen that expertise.
The service mindset. You have previous experience in customer service and support. You take pride in delivering accurate, timely, and helpful support. You can quickly absorb new information, apply knowledge t
About the Company
WELLSTAR, a majority-owned subsidiary of WELL Health Technologies Corp., is Canada's leading provider of healthcare-focused technology solutions. WELLSTAR's comprehensive range of products and solutions are designed to streamline care delivery, integrate fragmented healthcare systems more seamlessly, reduce provider burnout, and improve patient healthcare experiences and outcomes.
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