Job Specifications
Duration: 6 months contract
Job Description:
The team supports cloud-based healthcare and research platforms that integrate clinical, analytical, and real-world data. The role involves troubleshooting technical issues, managing configurations, and ensuring smooth platform operations to support both internal teams and external users.
As a Cloud & Data Ops Technical Support Engineer, you’ll collaborate with engineers, data specialists, and customers to diagnose and resolve technical issues, automate workflows, and enhance system reliability.
Responsibilities:
Analyze and manage technical support cases end-to-end — identify, reproduce, and resolve platform issues.
Support client onboarding and environment setup, including configuration and access management.
Troubleshoot cloud infrastructure, data access, and performance issues across multiple environments.
Improve support processes by identifying recurring issues, documenting solutions, and recommending automation opportunities.
Develop internal documentation, reports, and dashboards to track and communicate technical insights.
Collaborate with cross-functional teams to ensure platform stability and a seamless customer experience.
Experience:
3+ years of experience working with programming languages such as Python or R.
Proficiency with SQL and experience resolving data or query-related issues.
Experience working with cloud environments (e.g., GCP, AWS, or Azure) managing buckets, VMs, or security access.
Familiarity with Jira, GitHub, and version control practices.
Strong troubleshooting and analytical skills with attention to detail.
Effective communicator, able to translate technical issues for both technical and non-technical audiences.
Skills:
Python, R, or a similar object-oriented programming language
SQL and ability to identify root cause of data issues
Healthcare technology platforms.
Education:
Bachelor’s degree in Computer Science, Statistics, Mathematics, Information Systems, or a related technical field.
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Recruiter Details:
Karan Madan
karanm@ustechsolutionsinc.com
Internal ID: 25-52162
About the Company
USTECH SOLUTIONS is the largest privately owned diversity workforce partner with a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world's largest enterprises to deliver a flexible workforce. We serve Fortune 500 giants and growing businesses alike, reinventing the role of humans in a digital workforce.
'Reinventing Human' is about connecting you with top talent and seamlessly integrating new hires into your programs through our next gen AI powered Talent platforms. As the largest privat...
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