Job Specifications
We are seeking a skilled and motivated Freelance IT & Desktop Support Engineer to support dispatch-based onsite tasks. This role is not a permanent employment but a contractual/freelance opportunity, where tasks will be assigned on an hourly, half-day, or daily basis, depending on the requirement. The engineer will provide onsite IT and networking support for end-users, servers, and infrastructure in coordination with remote teams.
Key Responsibilities
Provide L1 & L2 onsite desktop and end-user IT support (hardware, software, applications, peripherals).
Perform server/rack hardware installation, upgrades, and replacements (HDD, RAM, NICs, etc.).
Deliver “hands & eyes” support for Routers, Switches, Firewalls, and other network devices under remote team guidance.
Troubleshoot and resolve LAN/Wi-Fi, DHCP, DNS, IP addressing, subnetting, and Ethernet configuration issues.
Support Windows Servers, Active Directory, and user accounts.
Assist in incident, change, and release management as per ITIL best practices.
Provide support for mobile devices (Windows, iOS, Android, Blackberry) and third-party applications.
Maintain ticketing updates, onsite documentation, and IT asset handling.
Collaborate with internal teams, vendors, and clients to ensure timely resolution.
Conduct preventive maintenance and report improvements for IT operations.
About the Company
Beryl Technologies promises to deliver servicing, and network optimization around the globe.
Having vendor delivery capabilities throughout the globe enables us to cover 150+ countries through our approved partner program.
* Break Fix Support
- Server Support, HP. Oracle/Sun, IBM, Dell, Fujitsu, Supermicro
- Network Support. Cisco, Avaya, Juniper
- Storage Support. EMC, Netapp, HDS, IBM, Oracle, Lenovo
- Desk side Support. L1, L2, L3
- Individually spared contracts
* Engineering Resource
- Break-fix engineers
- Server en...
Know more