Job Specifications
We are a Squad on a mission to redefine timekeeping since 1884. Crafting watches that excel from air to land and sea, we embrace a unique blend of casual, sustainable, and inclusive luxury. Celebrating 140 years of history, with over 1900 passionate people over 20 countries, we're seeking exceptional talent to join our Squad.
Position Summary
The Regional Manager is responsible for leadership of the boutiques within their assigned market/territory. The position is accountable of the overall team and sales performance, P&L, operational excellence, compliance in policies and procedures, and ensures retail excellence in client service and journey.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Business Development
Develop talent growth from recruiting, hiring and succession planning in all boutiques, working with Retail Director to develop/manage retail store team structure.
Develop and execute boutique and network business plans, inclusive of marketing and promotional strategies that will continue to drive traffic to the store and grow the customer base, with emphasis placed on building the local market. Partner with Retail Director for review and approval.
Create and execute Action Plans to drive business and manage stores performance to maximize profitability and productivity.
Manage sales performance, KPI goals and CRM development and client management of each boutique, and network.
Ensure all operational procedures and policies are rolled out efficiently and effectively ensuring a strong reflection of Breitling standards.
Partner with cross-functional teams such as Visual Merchandising, Finance, E-Commerce and others related to provide a seamless business flow for boutiques and corporate office.
Responsible for new store openings from hiring, operational system development and opening.
Create business strategies in each market in collaboration with store managers from event ideas, execution of action plans, and client development ideas.
Partner with Retail Merchandising on each store’s product performance, market analysis, ST %, and provide feedback on products to Retail Director
Partner with Retail Trainer to schedule, PK, management training, new hire induction, and selling technique trainings.
Communicate with each store and travel to each market with approval of Retail Director on visit guidelines and frequency.
Be aware of the local market and business environment including competitors’ business activities and luxury market trends.
Team Management
Be a positive role model and always represent the brand appropriately.
Display agility and adaptability throughout the evolution of the Brand and company.
Ensure an effective end-to-end employee experience in their network, hiring strong and qualified candidates, partnering to ensure effective training and onboarding, provide consistent and actionable feedback, and build strong development and succession plans through effective leadership and management of talent lifecycle.
Coach, develop, and motivate team through regular and consistent touchpoints, both virtually and in person.
Identify individual and team training needs. Create and implement regular training and monitor behaviors and results. Partner with Retail Director and Training Manager as needed.
Supervise team and enforce company policies while adhering to proper procedure regarding disciplinary action.
Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and the Wilton and Switzerland corporate office.
Communicate corporate initiatives and directives to team through daily and/or weekly meetings/communication.
Store Operations
Maintain thorough understanding of all company policies, procedures and processes. Ensure team adherence to company and security policies and procedures at all times
Effective utilization of POS system and inventory management functions
Maintain inventory accuracy and shrink within company standards by regular follow ups with Operations Manager and executing initiatives as needed
Provide qualitative and quantitative business reports as required by the Retail Director
Meet all KPI focused from company directive and action plan
Perform other projects as assigned
Competencies: To perform the job successfully, an individual should demonstrate the following competencies.
Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.
Critical Thinking and Analysis - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs workflows and procedures
About the Company
Breitling is a Swiss watchmaker that has been pushing boundaries since 1884. Our historic innovations include the modern chronograph and the navigational tool watch - a series of precision instruments that powered incredible achievements. But today we continue to break new ground with our casual, inclusive attitude, unique modern-retro style and commitment to sustainable luxury, via products inspired by incredible experiences in the air, on land and at sea.
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