Skills

Communication Go Stakeholder Management Change Management CRM Risk Mitigation Agile

Job Specifications

Role: Programme Manager

Duration: 24 months Fixed Term Contract

Salary: £75,000

Location: Remote with occasional visits of client`s London office

Stanton House is working with a non for profit organisation that is embarking on a major technology transformation, including new CRM system. As a CRM Programme Manager you will be leading the successful delivery of this programme — overseeing planning, governance, supplier management, risk mitigation, staff engagement, and benefits realisation. The role will ensure the CRM and related systems are delivered to a high standard, on time, and with measurable impact.

Key Responsibilities

Lead the definition, delivery, and governance of the CRM implementation programme.
Collaborate with senior leaders, technology teams, and suppliers to deliver agreed outcomes.
Manage programme plans, budgets, risks, and reporting to governance boards.
Coordinate cross-functional work on process design, data migration, testing, and go-live.
Ensure compliance with cyber security, data protection, and quality standards.
Communicate programme aims and benefits to staff and stakeholders.
Support a smooth transition to new systems and working practices.
Line manage a junior Project Manager.

Skills & Experience

Proven experience delivering complex end to end CRM programmes.
Strong project and programme management skills using recognised methodologies.
Experience managing suppliers, budgets, and governance reporting.
Ability to translate business needs into technical requirements and ensure delivery quality.
Qualifications in PRINCE2, MSP, Agile, or Change Management.
Knowledge of CRM platforms, data migration, and integration tools.
Experience in large or membership-based organisations.
Strong communication and stakeholder management skills.

About the Company

We Create Exceptional Customer Experiences. We help organisations, across multiple industry sectors, in the UK and North America to innovate, transform and grow by matching them with specialist talent. Since launching in 2010, we have developed a customer-focused proposition that has laid the foundations for consistent success. We have established offices in London, Reading and Chicago and won multiple awards for our customer and employee offering. In the UK, we deliver permanent and interim Recruitment Solutions, Consul... Know more