Skills

Communication Leadership ServiceNow Workday Customer Service Organization Organizational Skills

Job Specifications

Job Title: HR Shared Services Analyst

Location: Chicago, IL

Industry: Professional Services

Compensation: $22–$24 per hour

Work Schedule: Monday–Friday, 8:00 AM – 5:00 PM CST – Majority Remote

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About Our Client:

Addison Group is hiring for our client, a global professional services organization known for its collaborative culture and commitment to operational excellence. This position supports a high-performing HR team during a busy season and offers exposure to HR operations in a dynamic, fast-paced environment.

Job Description:

The HR Shared Services Analyst plays a key role in supporting core HR operations and ensuring a smooth employee experience across the organization. This position partners closely with HR leadership and the Talent Acquisition team to manage key processes such as interview coordination, onboarding, and system data management.

Key Responsibilities:

Coordinate and schedule interviews for multiple departments in a high-volume environment.
Support onboarding activities, including background checks, new hire documentation, and system updates.
Serve as the first point of contact for employee inquiries related to HR processes, ensuring timely and professional resolution.
Maintain accuracy and compliance within HR systems, including Workday and other platforms.
Assist in drafting and updating HR process documentation, FAQs, and knowledge base materials.
Partner with HR leaders to identify opportunities for process improvements and efficiency.
Track and monitor service requests, ensuring alignment with service-level expectations.

Qualifications:

Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
1+ year of experience in HR operations, shared services, or a related administrative HR function.
Proficiency in HR systems such as Workday or ServiceNow strongly preferred.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent communication and interpersonal skills with a focus on providing outstanding internal customer service.
Detail-oriented, resourceful, and comfortable working independently while collaborating with remote teams.

Additional Details:

Contract position (3–6 months, with potential for extension).

About the Company

Addison Group is a leading professional services firm specializing in talent solutions (staffing) and consulting services, offering a full suite of capabilities across multiple practice areas, including information technology, finance and accounting, non-clinical healthcare, human resources, administrative, and digital marketing. We work in specialized markets and channel decades of expertise into real, honest conversations, not just software. We know that great teams start with great people. That means we focus on quality... Know more