Skills

Communication Dynamics Test Change Management CRM Attention to detail Training Gap Analysis Project Management Agile Organizational Skills

Job Specifications

Tasks

As Dynamics CRM Functional Consultant, you will be the contact point for our customers and for your team for all functional aspects and knowledge of the project. Your main responsibilities will be:

Analysing Business processes as-is and to-be (BPMN 2.0).
Lead Customer interviews/workshops to gather and redact functional specifications and requirements
Create Gap analysis for specific requests
Create and prioritise user stories for our developers in our development tools
Prepare test plans and scenarios
Change Management for some specific projects which may include preparing and performing user training
Generating user documentation with our tools
Project Management such as managing project scope and communicating project status with customer stakeholders
Attend conferences and training as required to maintain proficiency

Benefits

Extensive training & learning opportunities
Structured career progression - at Reply we encourage career growth and will give you the tools and guidance to achieve subject matter expertise and management capabilities
Competitive compensation package
Paid certification programs for your career evolution
Diverse and vibrant work environment - you'll be surrounded by peers who share your passion for technology
Opportunities to get involved in Hackathons, Code Challenges and Lab Camps
Your education doesn’t need to stop here! We are proud of our continuously learning culture about emerging technologies
Opportunity to work on projects with some of the world’s leading brands

Qualifications

At least 3 years experience working as a Dynamics CRM Functional Consultant
Previous experience working on the Field Service module
Bachelor's or Master's Degree in Computer Science, Computer Engineering, Business Engineering or other relevant fields of studies
Excellent client-facing and internal communication skills
Solid organizational skills including attention to detail and multitasking skills
Working experience in business analysis (Waterfall and agile) is a plus
D365 CE certifications is a plus
Fluent in Dutch and English

About Business Elements

Business Elements is the Reply Group company specialized in Microsoft D365 and Power Platform and data&AI technologies. Business Elements helps customers accelerate business innovation by transforming data into high business value and by leading them in the digital business transformation. Our success is rooted in our thriving expert community that challenges our individual members as well as our customers, resulting in delivery of the best solution every time.

About the Company

Reply [EXM, STAR: REY] specialises in the design and implementation of solutions based on new communication channels and digital media. As a network of highly specialised companies, Reply defines and develops business models enabled by the new models of AI, big data, cloud computing, digital media and the internet of things. Reply delivers consulting, system integration and digital services to organisations across the telecom and media; industry and services; banking and insurance; and public sectors. Know more