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Information Technology Support Engineer

Information Technology Support Engineer

On site

Bournemouth, United kingdom

Freelance

11-11-2025

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Skills

Communication Leadership ServiceNow Windows

Job Specifications

Job Title: IT Integration Project & Support Engineer (Contract)

Location: On-site – Bournemouth, Dorset

Contract: 6 months (with potential for extension or permanent transition)

Start Date: January 2026 (flexible for earlier start)

Schedule: 5 days per week on-site, with occasional remote flexibility (1–2 days/week)

Overview

We are seeking a hands-on IT Support Engineer to assist with ongoing integration projects following a recent acquisition. This role will be based full-time at the Bournemouth office, supporting approximately 40 on-site users and collaborating closely with senior stakeholders.

Key Responsibilities

Provide day-to-day user support and resolve IT issues promptly.
Support senior leadership with technical requests and system access.
Participate in office refit projects and new hardware installations.
Manage server decommissioning and configuration of replacement systems.
Oversee mailbox and mobile phone migrations.
Set up and distribute new iPhones to users.
Create and maintain internal IT knowledge base articles.

Essential Skills & Experience

Proven experience supporting iOS devices and managing Intune MDM.
Familiarity with ServiceNow for ticket management and trend tracking.
Solid understanding of standard IT infrastructure, networks, and user support environments.
Experience working with Windows-based laptops and systems (no Mac users).
Strong troubleshooting, communication, and documentation skills.

About the Company

We are BioTalent, the life sciences recruitment specialists with the means to nurture change-makers. Our expert consultants focus on Medical Communications, Healthcare Advertising and public Relations, Market Access, Research and development, Data Science & AI, Clinical, Regulatory, Engineering & CQV, Manufacturing & Operation, Quality, Medical and Drug Safety, and Commercial. We have a global reach, with offices in the UK (London), Switzerland (Zug), and the USA (New York, San Diego, Miami and Boston). We are part of T... Know more