Job Specifications
Now Hiring: Senior Manager, Lighthouse Customer Engagement
Location: Mountain View, CA or San Francisco, CA (Hybrid)
Onsite: Tuesdays in Mountain View + 2 additional onsite days (MTV or SF)
Pay Range: $84 – $87/hr
Join client’s Lighthouse Program, a strategic initiative focused on building strong, long-term partnerships with our most valuable upper Mid-Market customers and partners. These “Lighthouse” accounts help co-create, innovate, and shape our connected end-to-end platform experience.
As the Senior Manager, Lighthouse Customer Engagement, you’ll lead high-touch engagement programs, ensure operational excellence, and collaborate with executives and cross-functional teams to deliver exceptional customer experiences that drive innovation and mutual growth.
What You’ll Do:
Lead and manage customer engagements — pilots, betas, user research, and strategic reviews
Coordinate executive-level meetings, briefings, and post-meeting actions
Maintain accurate customer insights and engagement documentation
Partner cross-functionally to deliver seamless, high-impact experiences
What You’ll Bring:
7+ years in Customer Engagement, Customer Success, or Program Management (preferably in tech/SaaS)
Strong organizational and communication skills
Experience engaging senior executives and managing complex programs
Familiarity with Slack, G-Suite, Jira, and Smartsheet
Bachelor’s degree required; MBA or PM certification preferred
If you’re passionate about building meaningful relationships and creating world-class customer experiences — we’d love to connect!
#CustomerEngagement #CustomerSuccess #ProgramManagement #BayAreaJobs #SaaSCareers #HybridWork
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
About the Company
Dexian is a leading provider of staffing, IT, and workforce solutions with nearly 12,000 employees and 70 locations worldwide. As one of the largest IT and professional staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was launched in 2023 and created from the combination of DISYS, Signature Consultants, and other strategic acquisitions.
Dexian fuses the best elements of its legacy companies to create a platform that connects talent, technology, and organizations to produce game-chan...
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