Job Specifications
Job Role: Retail, CX and Finance Data Analyst
Reporting to: Retail Director
Location: Head Office, White City Place, West London
Contract type: 3 month Fixed Term Contract - Full Time, 37.5 hours per week
About Us:
ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London, Manchester and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role:
ME+EM is looking for a Retail, CX and Finance Data Analyst with experience in retail and customer analytics to join our marketing team. This is an analytical role in a fast-paced environment, so we’re looking for someone who is inquisitive and meticulous. The successful candidate will report to Retail Director with dotted line to Head of Commercial Analysis working closely with the rest of the Retail, CX and Finance teams as well as the data team.
Responsibilities
Business & Commercial Analytics
Understand business processes through data to provide actionable insights.
Produce analysis to support key commercial decisions, particularly in retail and finance, including new store openings.
Build weekly and monthly commercial KPIs, customer metrics, and insight dashboards for stores and Customer Care using data visualisation tools.
Apply the scientific method to operational KPIs to measure performance of retail stores, pop-ups, events, and digital sales channels.
Identify opportunities for new store openings through data analytics, including sales cannibalisation reporting between stores and channels.
Develop predictive models, working with the Retail & Customer Experience Director and Head of Commercial Analysis, to support retail sales forecasting.
Customer Insights & Reporting
Design and deliver monthly and quarterly customer insights reports, including product/category trends, seasonal changes, purchase frequency drivers, and returns data analysis.
Produce weekly/monthly reports on customer ordering behaviour and product trends across stores and Customer Care.
Provide ad hoc customer insights reporting as requested by leadership.
Measure and report on store performance for customer satisfaction.
Use data to identify opportunities to:
Increase customer base and market share
Improve retail and Customer Care commercial results
Strengthen customer retention
Clienteling Analytics
Measure the effectiveness of clienteling campaigns across UK, US, and international markets.
Identify customer segments for campaigns, highlighting trends and opportunities.
Conduct A/B testing and performance analysis of clienteling campaigns.
Skills:
Proven experience in an analytical role, ideally within retail or customer-focused industries.
Strong ability to work with large data sets (transactional and online).
Proficiency in data visualisation tools to report on quantitative data and generate insights.
Experience extracting and integrating data from multiple systems.
Skilled in customer segmentation and personalisation models, including VIP program development and analysis.
SQL literacy and experience with Snowflake (preferred).
Ability to challenge existing thinking and champion data-driven decision making.
Strong relationship-building skills to work cross-functionally and foster a data-informed culture.
Passion for the fashion and retail industry.
Employee Benefits:
33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
A day off to celebrate your birthday.
Pension Scheme
Group Life Insurance
Employee Assistance Programme (EAP)
Length of Service Award
Refer a Friend Scheme
Staff uniform for retail employees
Generous Staff and Friends and Family Discount
Annual Volunteer Day
Cycle to Work Scheme
Tech Scheme
Eye Care Vouchers
Real Living Wage Employer
Employee led committees
Social events and biannual parties
Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national ori
About the Company
ME+EM was founded by Clare Hornby in 2009 to offer designer quality at a fair price. Frustrated by how hard it was to find flattering, on-trend and beautifully-made clothes, Clare made the decision to offer women a solution to this sartorial problem. Employing her extensive consumer insight from 15 years in the advertising industry, along with a lifetime’s love of fashion and an obsession with fit, Clare launched ME+EM.
We insist on clothes that really do it all. We believe that fashion only works if you can wear a piece ti...
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